Senior Manager, Systems and Process

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. The Senior Manager, Systems and Process Excellence will report to the Senior Director, Contract Process Excellence within Market Access Operations and will be responsible for supporting the implementation, enhancement, optimization, and governance of key Market Access systems and operational processes. The role will serve as a key liaison between business stakeholders, IT, external vendors, and Market Access Operations teams to ensure systems effectively support business objectives, operational efficiency, compliance requirements, and future business needs. The successful candidate will possess strong technical expertise, experience with revenue management and ancillary systems across the Market Access, demonstrated project management capabilities, and a deep understanding of Market Access business processes. The role will require leadership of system implementations, upgrades, enhancements, business process improvements, and cross-functional initiatives in a complex and rapidly evolving environment. This role will sit in Foster City, CA. Key Responsibilities Lead and support system implementations, upgrades, enhancements, and releases to ensure successful delivery of business objectives and operational requirements. Partner with business stakeholders to elicit, document, prioritize, and translate business requirements into scalable technology solutions. Collaborate with IT, external vendors, and operational teams to evaluate technical solutions, address system gaps, and optimize platform capabilities. Develop and maintain detailed project plans, timelines, milestone tracking, risk assessments, and status reporting for key initiatives. Direct multiple technical and process improvement initiatives simultaneously while ensuring alignment to business priorities and deadlines. Facilitate organizational change management activities for implementations, upgrades, and operational process changes, including stakeholder communications, training, and adoption plans. Lead issue resolution efforts for system defects, data integrity concerns, and operational challenges by coordinating with business teams, IT, and external partners. Support annual system release planning activities, including impact assessments, testing coordination, deployment readiness, and communication plans. Perform ongoing evaluation of business processes and identify opportunities to improve efficiency, automation, controls, reporting, and user experience. Partner with Market Access, Government Pricing, Finance, Compliance, Strategy, & Analytics, and other cross-functional stakeholders to support delivery of business initiatives. Drive implementation and adoption of operational best practices, governance frameworks, and standardized processes across Market Access Operations. Assist with compliance, audit, SOX, and validation activities to ensure systems and processes meet applicable corporate and regulatory requirements. Support portfolio planning and project prioritization efforts by providing business and technical assessments, resource considerations, and implementation recommendations. Monitor industry trends, emerging technologies, and Market Access operational practices to help identify future improvement opportunities. Foster an inclusive work environment that encourages collaboration, innovation, continuous improvement, and diverse perspectives. Basic Qualifications: Bachelor's Degree and Eight Years’ Experience OR Masters' Degree and Six Years’ Experience OR Ph.D. People Leader Accountabilities: Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. The salary range for this position is: $157,590.00 - $203,940.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*. For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.