Field Service Engineer II

Work Schedule Standard (Mon-Fri) Environmental Conditions Various outside weather conditions Job Description Field Service Engineer II (FSE II) – Minerals Product Line Career Band: 5 Business: Thermo Fisher Scientific Product Line: Minerals Organization: PPA / CAD / AIG Function: Field Service Location: [Chile / Latin America] Travel Requirement: [+70%] Position Summary The Field Service Engineer II (FSE II), Band 5, specializing in the Minerals Product Line, is responsible for delivering high-quality technical field service, including installation, commissioning, start-up, preventive maintenance, corrective maintenance, troubleshooting, repair, and customer support for Thermo Fisher Scientific Minerals solutions. The FSE II serves as a technical representative of Thermo Fisher Scientific at customer sites and plays an important role in ensuring equipment reliability, availability, and performance, as well as customer satisfaction. The position requires strong technical capabilities, disciplined execution of field activities, effective customer communication, and the ability to independently diagnose and resolve technical issues. The role supports customers operating in mining, minerals processing, cement, bulk material handling, and other applicable industrial environments. It requires the ability to work safely and effectively in demanding field conditions, understand product applications, and develop an appropriate understanding of customers' production processes. In addition to technical execution, the FSE II is expected to actively contribute to service planning and traceability, the development and improvement of local Field Service processes, and the identification of technical needs and business opportunities derived from knowledge of the installed base, applications, and customer processes. Key Responsibilities Field Service & Technical Support Perform installation, commissioning, start-up, calibration, preventive maintenance, corrective maintenance, troubleshooting, and repair of Minerals Product Line equipment and systems. Independently diagnose electrical, electronic, mechanical, instrumentation, communication, and application-related issues within the scope of assigned products. Restore equipment to operational condition efficiently while maintaining Thermo Fisher Scientific quality and safety standards. Perform equipment inspections and identify potential reliability, performance, obsolescence, or lifecycle risks. Provide technical recommendations to customers regarding equipment operation, maintenance, repairs, upgrades, and component replacement. Support remote troubleshooting activities when an on-site visit is not required. Escalate complex technical issues to senior Field Service Engineers, Technical Support, Engineering, Product Management, factory teams, or other appropriate functions when necessary. Maintain and develop technical proficiency across the assigned Minerals Product Line. Installation & Commissioning Review technical documentation, site requirements, drawings, specifications, and installation conditions prior to commissioning activities. Verify that customer infrastructure and equipment installation meet applicable requirements before system start-up. Execute commissioning procedures and functional testing in accordance with established technical documentation and quality requirements. Configure and calibrate equipment to achieve required operating performance. Document commissioning results, outstanding issues, and recommended corrective actions. Provide customer personnel with basic operational and maintenance instruction following commissioning when required. Process & Application Knowledge Develop an appropriate understanding of customers' production and operational processes and the role that Thermo Fisher Scientific equipment and solutions perform within those processes. Understand the main process variables associated with supported applications and how the performance, availability, and reliability of Thermo Fisher Scientific equipment may impact customer operations. Apply process and application knowledge to improve technical troubleshooting, identify potential causes of issues, and provide relevant recommendations to customers. Maintain and develop general knowledge of processes associated with mining, minerals processing, cement, bulk material handling, and other applications relevant to the Minerals Product Line. Understand the interaction between Thermo Fisher Scientific equipment and the customer's process in order to provide recommendations aimed at improving equipment reliability, availability, performance, and lifecycle value. Customer Support & Relationship Management Serve as a professional technical point of contact for customers during field service activities. Communicate clearly with operators, maintenance personnel, engineers, supervisors, and customer management regarding equipment condition and service activities. Set appropriate expectations regarding troubleshooting, repair activities, parts requirements, and next steps. Identify opportunities to improve equipment reliability, availability, and customer experience. Promote long-term customer relationships by demonstrating technical competence, responsiveness, professionalism, and ownership. Use field experience, installed-base knowledge, and understanding of customer processes to identify technical needs, operational risks, and improvement opportunities. Identify potential business opportunities related to services, maintenance agreements, spare parts, upgrades, modernization, equipment replacement, training, technical support, and other solutions applicable to the customer's process. Document and channel identified opportunities through Salesforce and established organizational processes, providing sufficient technical information to facilitate their evaluation and follow-up. Collaborate with Service, Sales, Product Management, and other technical or commercial functions as required, contributing knowledge of the customer process, equipment condition, installed base, and needs identified in the field. Contribute to the development of opportunities from a technical perspective while maintaining commercial ownership and responsibility for closing the opportunity within the appropriate functions. Service Planning & Customer Portfolio Management Actively participate in planning service activities associated with the assigned customer portfolio, considering technical priorities, customer commitments, scheduled maintenance, resource availability, spare parts, and operational requirements. Maintain visibility of preventive and corrective services, installations, commissioning activities, and other pending activities within the assigned customer portfolio. Periodically review commitments and outstanding activities to anticipate service requirements and ensure appropriate continuity of customer support. Coordinate with Field Service, Service Management, Technical Support, and other appropriate functions regarding the scheduling and prioritization of service activities. Proactively identify risks that may affect service commitments and communicate requirements for rescheduling, escalation, spare parts, or addi