Senior Associate IS Engineer

Career Category Engineering Job Description As a Senior Associate IS Engineer at Amgen, you will assist with the design, configuration, deployment, and management of Amgen’s enterprise voice platforms. This role covers core platforms, including Cisco UCM, WebEx Calling, Microsoft Teams Meetings & Calling, and Video conference hardware The engineer works closely with IS managers, vendors, and business partners to translate business needs into technology solutions, deploy upgrades, and evaluate new products to align with Amgen’s strategic goals. Additionally, the role focuses on integrating new technologies and driving roadmaps to meet the evolving needs of the business. Roles & Responsibilities: Support the design, deployment, upgrade, and lifecycle management of enterprise AV, collaboration, and event-technology solutions under the guidance of senior engineers and architects. Independently manage assigned deliverables from requirements gathering through implementation, testing, documentation, and operational handover. Deploy, configure, administer, and troubleshoot collaboration technologies, including Cisco video codecs and Webex Control Hub, Microsoft Teams Rooms, Pexip, digital signage, streaming, and related meeting-room and auditorium platforms. Configure, test, commission, and support integrated AV systems across audio, video, cameras, displays, control systems, playback, streaming, and networked AV environments. Troubleshoot complex issues that require escalation beyond operational support teams and service providers. Support AV solution design activities by reviewing architectural and construction drawings and preparing or reviewing AV design documentation. Validate room readiness, technical requirements, infrastructure dependencies, installation considerations, and alignment with enterprise AV standards. Implement and troubleshoot AV and collaboration networking technologies, including Dante, NDI, SIP, multicast, QoS, DNS, ISE, AVB, and other services required for reliable, networked collaboration devices. Apply working knowledge of voice and video-over-IP protocols and codecs. Support the planning and end-to-end technical delivery of live, hybrid, virtual, executive, and large-scale campus events. Partner with event owners, presenters, and technical teams to define production requirements and ensure high-quality attendee experience. Operate, configure, and troubleshoot event-production environments, including audio, video, cameras, playback, graphics, streaming, displays, control-room equipment, and virtual-meeting platforms. Perform pre-event readiness checks, technical rehearsals, live-event operation, and post-event follow-up. Partner with global colleagues, product owners, architects, business stakeholders, vendors, and technical teams across time zones to develop scalable solutions that meet business and operational requirements. Communicate progress, risks, dependencies, and recommendations clearly to enable timely decisions. Evaluate new AV, collaboration, and event technologies; contribute to platform roadmaps, technical standards, and integration approaches that improve reliability, scalability, supportability, and user experience. Apply sound judgment when assessing technology refresh opportunities and vendor capabilities. Create and maintain accurate technical documentation, including solution diagrams, equipment lists, test results, standards, operational procedures, and handover materials. Follow applicable project-management, ITIL, cybersecurity, and ITSM processes for incident, asset, change, and service-request management. Deliver responsive, professional support to internal clients, including senior executives and business-critical stakeholders, while maintaining strong working relationships and a collaborative, accountable approach across the global team. Requirements: Hands-on experience deploying, configuring, upgrading, and troubleshooting enterprise AV, video conferencing, and collaboration platforms, including Cisco collaboration hardware, Webex Control Hub, Pexip, Microsoft Teams Rooms, digital signage, and streaming technologies. Hands-on experience with AV and collaboration networking technologies, including Dante, NDI, SIP trunking, multicast, QoS, DNS, ISE, AVB, and networked AV device deployment and troubleshooting. Strong working knowledge of voice and video-over-IP protocols, including SIP, H.323, H.264, H.265, Opus, and G.722, with the ability to diagnose complex voice, video, and connectivity issues. Hands-on experience partnering with business users, IS teams, and vendors to gather requirements, deploy technical solutions, evaluate emerging technologies, and improve platform reliability, scalability, and user experience. Strong documentation and communication skills, including hands-on use of Outlook, Excel, PowerPoint, and Visio to maintain technical diagrams, standards, operational procedures, and support documentation. Hands-on experience supporting live, hybrid, virtual, and executive-facing events in a corporate, auditorium, broadcast, or similar professional environment, including streaming, webcasting, and collaboration platforms such as Webex, Microsoft Teams, and Zoom. Strong working knowledge of professional AV production systems and workflows, including audio consoles, microphones, wireless systems, DSPs, cameras, video switchers, playback, displays, signal routing, Dante audio, NDI video, and IP-based AV troubleshooting. Strong customer service, communication, organization, and troubleshooting skills; able to manage multiple priorities, work calmly during live events, communicate with technical and non-technical stakeholders, and independently learn new technologies and production workflows. Preferred Qualifications: Hands-on experience with AV and collaboration networking technologies, including Dante, NDI, SIP, multicast, QoS, DNS, ISE, AVB, and networked AV device deployment in an enterprise environment. Working knowledge of voice and video-over-IP protocols and codecs, including SIP, H.323, H.264, H.265, Opus, and G.722, with experience troubleshooting complex voice, video, and endpoint connectivity issues. Experience evaluating emerging technologies, developing technical standards and roadmaps, partnering with vendors and business teams, maintaining architecture and support documentation, and using Visio, Excel, PowerPoint, and ticketing/IT service-management tools. Experience supporting live, hybrid, virtual, executive, and large-scale corporate events, including town halls, webcasts, auditorium productions, and streaming platforms such as Webex Events, Microsoft Teams Town Halls, Socio, Kaltura, Zoom Events/Webinars, VizRT, or similar tools. Hands-on experience with professional video production systems, including Analog Way Aquilon or similar switchers, Lightware, Panasonic PTZ cameras, NDI, Epiphan Pearl 2, Ki Pro Ultra, Atomos, video playback, cueing, speaker timers, and related production technologies. Hands-on experience with professional audio systems and live-event workflows, including Shure microphones/wireless systems, Yamaha CL/QL/DM7 consoles, Biamp, Dante, signal routing, and audio troubleshooting. Experience supporting Crestron-controlled spaces, auditoriums, video walls, AV-over-IP, enterprise collaboration rooms, Windows and Mac devices, and enterprise productivity/support tools such as Microsoft 365, Outlook, Teams, SharePoint, Box, ticketing systems, and Agile practices. Relevant manufacturer training or certifications preferred in the organization’s deployed technology platforms, such as Cisco Collaboration/Webex, Microso