3PL Program Manager ANZ

Work Schedule Standard (Mon-Fri) Environmental Conditions Office, Warehouse Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Position Summary: The role is primarily to oversee and enhance the logistics capabilities of our 3PL partner. You will be responsible for driving efficiency, effectiveness and ensure seamless coordination between Thermo Fisher Scientific and our 3PL partners Key Responsibilities: Vendor Management Partner with Procurement to select, negotiate, onboard, and manage 3PL providers across ANZ. including RFP and tender processes; evaluating provider capabilities across ambient, cold chain, and Dangerous Goods logistics; negotiating contracts, pricing structures, and service-level agreements (SLAs); supporting compliant onboarding and qualification of new 3PLs; and maintaining ongoing governance to ensure performance, cost, quality, and regulatory compliance objectives are met Own 3PL relationships and ensure performance, quality, compliance, and cost targets are met Lead regular supplier operational reviews and Quarterly Business Reviews (QBRs) Operational Oversight Oversee daily logistics operations including receiving, storage, picking, packing, dispatch, and delivery Ensure daily SO, PO and inventory alignment between thermo fisher and 3PLS Ensure effective handling of ambient, cold chain (2–8°C, frozen), and DG products Support product launches, recalls, urgent medical shipments, and demand surges Team Leadership & People Management Lead, coach, and develop the 3PL team, setting clear objectives, priorities, and performance expectations. Manage team performance through regular feedback, development discussions, and performance reviews. Build team capability, accountability, and a culture of collaboration and continuous improvement. Manage team resources and workload to ensure effective support of operational and business priorities. Performance & KPIs Define, monitor, and analyse KPIs including: On-time delivery / DIFOT Order Cycle Time (OCT) Inventory accuracy Temperature excursion rates DG incidents Cost performance Drive root cause analysis and corrective and preventive actions (CAPAs) Process Improvement Identify operational bottlenecks and improvement opportunities Apply Lean and continuous improvement methodologies to reduce cost and improve service Support network optimisation across Australia and New Zealand, including remote and regional lanes Budget & Cost Control Develop and manage logistics budgets for ANZ operations Monitor spend, validate invoices, and identify cost-saving opportunities without compromising compliance or service Reporting Prepare and present logistics and 3PL performance reports to senior management Provide insights on risks, trends, and improvement initiatives Stakeholder Collaboration Liaise closely with internal teams including Quality, Regulatory, Sales, Customer Service, Finance, IT, and global supply chain Act as the primary escalation point for 3PL-related issues Safety & Compliance Ensure compliance with all applicable regulations and standards, including: Support 3PL qualification, audits, inspections, and regulatory interactions Ensure deviations, incidents, and changes are documented and managed appropriately Frequent Contacts: Internal Supply Chain & Planning Quality & Regulatory Affairs Customer Service Sales Finance & Procurement IT / Systems External Third-Party Logistics Providers (warehousing, transport, cold chain, DG) Carriers and freight forwarders Auditors and regulatory bodies (as required) Minimum Requirements/Qualifications: Qualifications & Experienc e Bachelor's degree in supply chain, Logistics, Life Sciences, Engineering, or related discipline 5–10+ years' experience in logistics or supply chain roles Proven experience ma