Clinical Call Center Representative - Dallas, TX

Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies. We have full-time, part-time and on-call positions available. It may vary depending on current needs. Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT. Job Overview: Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants. Summary of Responsibilities: Receiving and placing calls from and to potential study participants. Enter medical history and demographic information from potential study participants into computerized database. Communicate study information to potential participants. Phone screen participants according to the scripts provided for each study. Schedule screening appointments for potentially qualified participants. Confirm screening appointments. Make recommendations for process improvement. May respond to all inquiries from participants from the Fortrea CRU email account. Liaison with screening department in coordinating all necessary screening information needed for recruitment. Performs other related duties as assigned. Qualifications (Minimum Required): Required: USA HS Diploma or equivalent Experience (Minimum Required): Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred. Physical Demands/Work Environment: Regularly required to sit. Must have excellent communication skills; bilingual in Spanish is a plus Must have excellent computer skills. Must be able to work a flexible schedule including evenings and weekends. #LI-ML1 Learn more about our EEO & Accommodations request here .