Clinical Systems Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description Clinical Systems Specialist About Clinical Systems Architecture The Clinical Systems Architecture team is dedicated to advancing the development and commercialization of new products by delivering scalable, compliant, and inspection-ready clinical systems. We lead the implementation, optimization, and strategic direction of clinical technology solutions that improve efficiency, automation, and interoperability across clinical development and medical affairs. Our mission is to streamline clinical operations, optimize trial execution, and ensure harmonized processes and systems from study startup through closeout. Through innovative solutions, strategic partnerships, and a commitment to quality, we enable teams to focus on accelerating the development and delivery of products that improve patient care. Position Summary The Clinical Systems Specialist is responsible for supporting and optimizing clinical operations systems, with a primary focus on Veeva eTMF and Veeva CTMS . This role serves as a key resource for system administration, configuration, user support, training, reporting, and continuous improvement initiatives that enable efficient and compliant execution of clinical studies. Working collaboratively with Clinical Operations, Data Management, Medical Affairs, Quality, Regulatory Affairs, and Information Technology, the Clinical Systems Specialist ensures eTMF and CTMS solutions are effectively configured, maintained, and utilized to support inspection readiness, operational excellence, and business objectives. The individual will play an important role in driving system adoption, supporting TMF health initiatives, and promoting best practices across clinical teams. Essential Duties and Responsibilities Clinical Systems Administration & Support Administer and support Veeva eTMF and Veeva CTMS, including user account provisioning, role configuration, access management, and periodic access reviews. Serve as a primary point of contact for end-user support, troubleshooting system issues and coordinating resolutions with internal and external partners. Monitor system performance, usability, and data quality to identify opportunities for improvement. Support system releases, upgrades, enhancements, and configuration changes. Maintain system documentation, including configuration records, work instructions, and training materials. Clinical Operations Systems Configuration Configure and maintain system objects, workflows, reports, dashboards, metadata, and user permissions to support clinical operations processes and business requirements. Assist with implementation of new system functionality and enhancements. Support testing activities, including user acceptance testing, validation documentation, and defect tracking. Execute data loads, bulk updates, and data remediation activities using available system tools and utilities. Support system integrations and data exchange processes where applicable. eTMF & CTMS Operations Support TMF health, completeness, quality, and inspection-readiness initiatives across clinical studies. Assist with maintaining TMF structures, metadata standards, filing conventions, and document management processes. Monitor CTMS data quality and support study, site, milestone, and operational tracking activities. Generate reports, dashboards, metrics, and key performance indicators to support study teams and management decision-making. Partner with Clinical Operations and study teams to ensure consistent and compliant use of eTMF and CTMS platforms. Support TMF reviews, reconciliation activities, and ongoing readiness for audits and regulatory inspections. Training & User Adoption Develop and deliver training for new and existing system users. Create job aids, quick reference guides, and other support materials. Promote best practices and drive system adoption through proactive engagement with stakeholders. Provide guidance on system capabilities and opportunities to improve business processes. Continuous Improvement Identify opportunities for workflow automation, process simplification, and operational efficiencies. Participate in cross-functional initiatives related to clinical systems and process improvements. Assist in evaluating new technologies and capabilities that enhance clinical operations effectiveness. Stay current on industry trends, regulatory expectations, and emerging best practices related to eTMF, CTMS, and clinical trial technology. Compliance & Quality Ensure system-related activities are performed in accordance with company procedures, regulatory requirements, and quality standards. Support computerized system validation activities and associated documentation. Maintain compliance with applicable regulations and industry standards. Support audit and inspection activities as required. Education and Experience Required Bachelor's degree in Life Sciences, Clinical Research, Information Systems, Healthcare Administration, or a related field. Minimum of 2 years of experience in Clinical Operations, Clinical Systems, Medical Affairs Operations, TMF Management, or related functions. Minimum of 2 years of experience supporting, administering, or configuring eTMF and/or CTMS platforms. Experience working in a regulated GxP environment. Preferred Experience with Veeva Vault eTMF and/or Veeva CTMS. Experience supporting TMF health initiatives, TMF remediation, or inspection readiness activities. Experience supporting system implementations, upgrades, migrations, or e