MLL Site Services Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: Danvers, Massachusetts, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, our Cardiovascular team is developing the next generation of smarter, less invasive, and more personalized treatments. We design leading solutions for heart recovery, electrophysiology, and stroke care. Join us to help improve outcomes for patients living with stroke, heart failure, and atrial fibrillation. Role summary - We are hiring MLL Site Services & Campus Technology Product Manager to lead technology strategy, roadmap, prioritization, delivery, and standards across our campuses. You will define product direction, manage the technology portfolio and investments, and coordinate cross-functional teams to ensure scalable, secure, and repeatable campus solutions across design, construction, and operations. Responsibilities Own product strategy, roadmap, and backlog for Campus technology capabilities. Translate campus business needs into actionable technical requirements and acceptance criteria. Align priorities and outcomes with Manufacturing and J&J Technology Services leadership. Integrate technology requirements across the Design → Build → Operate lifecycle and ensure delivery of IT services through construction, commissioning and sustainment. Ensure solutions are repeatable and scalable across sites and regions. Maintain a consolidated view of the MLL Site services, Campus technology portfolio and investments; drive prioritization, trade-offs, transparency, and ROI/value tracking aligned to campus capital planning. Serve as the single point of coordination between campus stakeholders and J&J Technology Services delivery teams/partners to deliver integrated campus outcomes. Lead MLL site services operational excellence and project delivery, while serving as the team lead for local MLL team members. Align priorities across TS services (e.g., MLL, End User Support, Network, A/V) to deliver integrated solutions. Drive integrated delivery plans (dependencies, timelines, owners) and ensure consistent execution across regions and environments. Remove blockers and lead escalation for cross-team issues; establish operating cadence, decision forums, and accountability for delivery. Establish and run site-level governance for campus technology, including key decision forums (e.g., Change Boards). Ensure cross-team changes are planned and coordinated to minimize business disruption. Own risk, issue, and dependency management for campus technology initiatives (e.g., Jira) and drive transparency/escalation of critical trade-offs. Ensure alignment with security, compliance, and regulatory expectations; keep governance practical and outcome-focused—enabling speed while maintaining control. Requirements A bachelor's degree is required. 9+ years of professional experience. 3+ years in a similar role as a senior manager or lead of large cross-functional technical programs (people management experience preferred). 3+ years managing a technology investment portfolio of $20M+ annually (or equivalent capital/operational responsibility). Excellent written and verbal communication skills. Ability to translate digital concepts for senior business partners and business concepts for technologists. Demonstrated partnering and negotiation capability to drive mutually beneficial, long-term outcomes. Experience driving business outcomes through technology and data. Proven ability to assess issues, craft strategy, and influence across a complex organization. Demonstrated ability to improve organizational performance through innovative application of methods, processes, products, and services. Required Technical Qualifications Prior hands-on experience in IT infrastructure delivery and operations (e.g., campus LAN/WAN/Wi ‑ Fi, routing/switching fundamentals, network services such as DNS/DHCP, endpoint/identity basics), with the ability to translate that experience into scalable standards and requirements. Experience delivering technology solutions across mixed environments: manufacturing, labs/R&D, and corporate offices—accounting for differing uptime, safety, and compliance expectations. Workplace and collaboration technology experience (A/V room standards, deployments at scale, monitoring/support model, refresh/lifecycle planning). Cybersecurity-by-design for campus/IT-OT ecosystems (network segmentation, least privilege/role-based access, logging/monitoring, vulnerability management and patching constraints for OT), with the ability to partner effectively with Security/GRC teams. Systems integration experience across internal TS teams and external vendors (requirements, interfaces/APIs where applicable, data flows, eventing, testing, commissioning, and operational handover). Demonstrated ability to run structured, cross-functional delivery governance (integrated plans, dependency/RAID management, change control, cutover planning) across multiple TS service towers and vendors. Ability to define and enforce campus technology standards (reference architectures, design guides, build books, acceptance criteria) and ensure repeatability across sites and regions. Preferred Qualifications Master’s degree is preferred. #JNJTECH #LI-Onsite Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive considera