Field Service Engineer III, National Capital Equipment Support (Cranial and Spinal Technologies / Surgical Robotics)

We anticipate the application window for this opening will close on - 12 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Cranial and Spinal Technologies (CST) and Surgical Robotics (SR) Field Service organization provides technical support for advanced imaging and robotic-assisted surgical systems used by healthcare providers. This team is responsible for ensuring the safe, reliable, and compliant operation of large capital equipment throughout its lifecycle, including installation, maintenance, upgrades, and service support. This position supports customers throughout the San Antonio, Texas area and is expected to reside within the territory. The role is field-based and primarily performed at customer sites, with approximately 50% travel outside the San Antonio area to support regional business needs and customer requirements. The Field Service Engineer serves as the primary technical representative supporting CST Imaging and Surgical Robotics systems at customer sites. This role is responsible for lifecycle service activities including installation, maintenance, troubleshooting, upgrades, and de-installation of capital equipment while partnering with clinical customers, sales teams, and internal stakeholders to support system performance and customer satisfaction. Primary Responsibilities Perform installation, inspection, verification, corrective maintenance, preventive maintenance, and de-installation activities for O-arm, imaging, AiBLE, and Mazor systems. Troubleshoot and diagnose mechanical, electrical, and technical issues to restore equipment performance and minimize customer downtime. Maintain accurate service records, reports, and documentation in accordance with regulatory, quality, and company requirements. Coordinate service activities with customers and internal partners to ensure timely completion of scheduled and unscheduled support activities. Analyze field service data and identify trends, recurring issues, and opportunities for product or process improvements. Provide technical feedback to Engineering, Manufacturing, Quality, and other cross-functional teams to support product enhancements and serviceability improvements. Support the development, maintenance, and continuous improvement of service procedures, documentation, and field service processes. Participate in the delivery of technical training and knowledge transfer activities for distributors, partners, agents, and qualified customer representatives. Required Qualifications High School Diploma or equivalent and a minimum of 3 years of experience in customer support, mechanical equipment repair, electrical equipment repair, or field service support. Valid driver's license and ability to travel approximately 50% within and outside the assigned territory. Experience performing troubleshooting, maintenance, repair, or service activities on technical equipment in customer-facing environments. Ability to maintain service documentation and technical records in accordance with established procedures and requirements. Preferred Qualifications Experience servicing medical devices, imaging equipment, or other complex electronic systems. Ability to troubleshoot and diagnose issues on medical equipment or large capital equipment platforms. Experience delivering technical training or instruction to customers, distributors, or technical personnel. Strong written and verbal English communication skills. Experience working independently in a field-based service environment and managing multiple customer priorities. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resour