Executive Director, IT Operations & Delivery

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Work Schedule This is a full‑time, exempt (salaried) position assigned to second shift schedule, with standard business hours of Monday through Friday, 12:30 p.m. to 9:30 p.m. IST time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. RESPONSIBILITIES ENTERPRISE DELIVERY & EXECUTION GOVERNANCE Establish and lead enterprise delivery governance across the Technology organization, ensuring strategic initiatives, products, platforms, and transformation programs execute against committed business outcomes, financial expectations, timelines, and delivery objectives. Establish executive visibility and accountability for delivery performance, including major commitments, milestones, dependencies, risks, capacity constraints, and systemic barriers to execution. Lead cross-organizational resolution of significant delivery risks, dependencies, and resource conflicts, escalating and facilitating enterprise trade-off decisions when required. Partner with the Value Management Office (VMO), Enterprise Portfolio Office (EPO), Product, Engineering, and Technology leaders to align organizational capacity and execution priorities with the highest-value enterprise commitments. Establish and lead enterprise operating and delivery management rhythms that enable senior leadership to assess execution, resolve issues, reinforce accountability, and accelerate decision-making. Identify systemic opportunities to simplify delivery, improve execution discipline, reduce organizational friction, and increase the speed and predictability of technology outcomes. STRATEGIC VENDOR, PARTNER & GLOBAL DELIVERY MANAGEMENT Define and lead the enterprise technology vendor, strategic partner, and global delivery strategy, optimizing the external ecosystem to improve capability, quality, cost, speed, scalability, and business outcomes. Establish enterprise vendor governance, segmentation, performance management, and value-realization frameworks across strategic technology partners, managed services providers, and other significant external relationships. Lead the development and evolution of the Technology offshore, nearshore, onshore, and managed services strategy, determining appropriate capability placement based on economics, talent availability, business criticality, risk, quality, and speed. Provide executive oversight for strategic technology partner relationships, ensuring commercial commitments, performance expectations, service levels, innovation opportunities, and expected value are achieved. Lead strategic sourcing and outsourcing decisions in partnership with Procurement, Finance, Legal, Cybersecurity, and Technology leaders, including build-versus-buy considerations, partner selection, service-model design, and significant transitions. Drive vendor and partner rationalization to reduce complexity, strengthen strategic relationships, improve commercial leverage, and optimize external technology spending. Ensure appropriate governance of third-party technology risk, contractual obligations, regulatory requirements, and partner performance in collaboration with accountable enterprise functions. ENTERPRISE CAPACITY & RESOURCE MANAGEMENT Establish and lead enterprise Technology capacity and resource management disciplines, providing visibility into workforce capacity, critical skills, external resources, and constraints that could impact strategic priorities and delivery commitments. Optimize the balance of employees, contractors, consultants, offshore and nearshore resources, and managed services to improve organizational flexibility, cost effectiveness, capability, speed, and retention of critical institutional knowledge. Identify enterprise capacity constraints, resource conflicts, and capability gaps, partnering with Technology leadership to resolve barriers and align resources with strategic and portfolio priorities. Establish governance for contingent and external technology resources, including workforce strategy, commercial models, rate structures, engagement practices, and opportunities to insource or convert strategically important capabilities. Partner with portfolio, financial, and functional leaders to integrate workforce and capacity considerations into planning, prioritization, investment, and delivery decisions. WORKFORCE STRATEGY & ORGANIZATIONAL CAPABILITY Lead enterprise Technology workforce planning in partnership with Human Resources and Technology leadership, aligning workforce strategy with business priorities, technology roadmaps, operating-model evolution, and future capability requirements. Establish executive visibility into workforce composition, critical skill gaps, hiring demand, talent supply, attrition risk, succession needs, and emerging capability requirements. Shape workforce strategies for critical and emerging technology capabilities, including AI, cloud, engineering, data, automation, cybersecurity, and product/platform disciplines. Partner with Human Resources and Technology leaders to strengthen talent acquisition, workforce development, succession planning, organizational effectiveness, and retention of critical capabilities. Advance workforce transformation initiatives that enable new ways of working, improve organizational productivity, and build the skills required for an increasingly AI-enabled, product- and platform-oriented technology organization. OPERATIONAL GOVERNANCE, RISK & CONTROLS Establish and oversee enterprise Technology operational governance, ensuring appropriate management disciplines, controls, policies, and accountability are embedded across the organization. Coordinate Technology-wide readiness and accountability for applicable audit, regulatory, risk, and compliance obligations in partnership with Cybersecurity, Risk, Compliance, Internal Audit, and accountable Technology leaders. Establish executive visibility into significant operational risks, control gaps, remediation commitments, and areas requiring cross-functional leadership intervention. Drive accountability for remediation of material operational findings and systemic risks, ensuring clear ownership, appropriate escalation, and timely resolution. Partner with Cybersecurity and Technology leaders to ensure operational