Customer Care Clerk

JOB DESCRIPTION: Primary Obiective of Position Cooperates in order to maintain high level of customer satisfaction through effective customer's calls management, giving correct information and updating sales force on issues raised. Maior Accountabilities Ensures that all activities are performed in compliance with quality system requirements. Demonstrates an understanding of the application of the Quality Policy through daily activities. Maintain vigilance to ensure adherence to the Quality Policy and system procedures by promptly reporting noncompliance issues to management. Receives internal and external customers calls related to administrative complaints and acts to provide support to customer requests. Manage inbound tickets received from our customers and our sales force team through the CRM system Manage product return requests through the CRM system Troubleshooting for Italy e-commerce site "Abbott Kosmos" to private customers Education High School Degree or Economy, or Science of Communication. Background Knows CoreLab instruments and products, their application, diagnostic market and Corelab policies and procedures. Knows how to use standard PC software packages. Has a good English language knowledge both written and orally. Skills - Knows how to use standard PC software packages. - problem Solving and Teamwork Experience - At least 1-2 years of experience in Diagnostics, Medical Device or Pharmaceutical Business or prior experience in Customer Service Roles. Impact of position • Maintains high level of Customer satisfaction through his/her problem solving. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: CRLB Core Lab LOCATION: Italy > Rome : Via Giorgio Ribotta 9 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable