Managed Services Consultant - R&D

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Do you love consulting but are tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs. What You’ll Do Help to keep up to date and implement new features within the Veeva Vault suite Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications Work closely with customer business and IT staff to understand their requirements Guide customers in adopting Vault and industry best practices Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams Requirements Excellent verbal and written communication skills in English 5+ years of experience with configuring, supporting, and implementing software solutions Experience in working in customer-facing roles and managing customer expectations Ability to quickly understand client requirements and needs and articulate potential solutions Proven ability to work remotely and independently in support of multiple clients At least a Bachelor’s degree or equivalent relevant experience Nice to Have Project Management experience Understanding of life science content management principles, types, and taxonomies Understanding of life science compliance requirements