Technical Operations Support Engineer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Level up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world-class IRT/RTSM platform. In this fast-paced hybrid role, you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges. If you're an ambitious engineer ready for startup style energy backed by a stable, growing public company, this is your opportunity to drive immediate impact and scale your career. What You’ll Do Drive high-quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success Partner on key architectural initiatives including migrating legacy Randomization and Trial Supply Management (RTSM) / Windows infrastructure to AWS Iteratively define, document and refine operational workflows, incident management procedures, and support practices as the team scales Perform in depth root cause analysis for complex system failures, proposing modern, scalable solutions to prevent recurrence Proactively identify, track, and mitigate technical risks before they escalate into high-severity outages or customer issues Serve as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services Requirements Four-year degree in IT-related field or equivalent experience in related field 5+ years of Windows Server, IIS and MSSQL experience 3+ years of help desk support experience Experience with AWS Demonstrated proficiency with scripting languages (Powershell, VBScript, etc) Strong communication skills Willingness to learn Nice to Have Experience with infrastructure monitoring tools Experience with VMWare/vSphere