2141 - Tech/Systems Support Analyst

Job Overview Designs, analyzes, programs, debugs, and maintains system/web enhancements and/or new products. Essential Functions • Defines and delivers one or more concurrent projects ensuring assigned projects are conducted professionally and delivered according to agreed business objectives, schedule and budget. • Ensures that software is developed consistently within the business and departmental strategic vision. • Liaises with cross-functional teams such as: Business Architecture, Technical Architecture, Operations & Production and Production Services (Support) groups as necessary to ensure the successful delivery of required projects. • Manages near-shore, offshore and onshore delivery teams • Liaises with and manages expectations of stakeholders/product owners and other third-party agencies. • Under general direction, is responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. • Takes projects from original concept through final implementation. Works with management across the organisation to define, plan, develop and implement new information products and services. Initiates, plans, executes, controls and closes all project activity. • Interfaces with all areas affected by the project including internal commercial customers, subject matter experts, production and support, and leads small to medium sized cross-functional teams drawn from these and other groups. • Plans and manages resource allocations and task assignments within a matrix managed environment. Manages and controls scope, schedule and budget for projects while championing Agile transition within the projects allocated. • Ensures adherence to quality standards and organisational policies, reviews project deliverables, communicates project status and risks, with associated recommendations, to all stakeholders. Qualifications • Bachelor's Degree Computer Science, a related field, or equivalent experience Req • • IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.