Global People Services Associate

Ergomed Group is a rapidly expanding full service mid-sized CRO specialising in Oncology and Rare Disease.   Since its foundation in 1997 the company has grown organically and steadily by making strategic investments and landmark acquisitions, with operations in Europe, North America and Asia  Our company allows for employee visibility (you have a voice!) creative contribution and realistic career development.   We have nourished a true international culture here at Ergomed.   We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.  Come and join us in this exciting journey to make a positive impact in patient’s lives.   The Global People Services Associate acts as a support in a central hub for transactional HR activities.  The Global People Services Associate provides efficient, consistent support to all employees and managers. Employee Support:  Responding to HR-related questions from employees and managers (benefits, policies, time-off). Ticket Management:  Act as the first point of contact for employee HR inquiries (benefits, payroll, leave, policies) via Freshservice, managing, prioritizing, and resolving tickets within defined Service Level Agreements (SLAs). Data Management:  Accurate data entry for new hires, terminations, promotions, transfers, and updating employee records in HRIS. Onboarding/Offboarding:  Administering the hiring process, creating offers, tracking probation, and processing leavers. Payroll & Benefits:  Assisting with basic payroll processing, managing benefit enrollments, and pension administration. Process Adherence:  Following Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to ensure consistency.   University Degree, or equivalent experience, preferably in HR or business administration. We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.   To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.   We offer:  Training and career development opportunities internally   Strong emphasis on personal and professional growth  Friendly, supportive working environment  Opportunity to work with colleagues based all over the world, with English as the company language  Our core values are key to how we operate, and if you feel they resonate with you then Ergomed is a great company to join!   Quality  Integrity & Trust   Drive & Passion   Agility & Responsiveness   Belonging  Collaborative Partnerships   We look forward to welcoming your application in English