Inside Sales Rep - Patient Access

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This position is part of Medtronic's Diabetes business, focused on improving outcomes for people living with diabetes through innovative technologies, patient support, and access programs. The team partners across sales, reimbursement, customer support, and operational functions to help patients gain access to life-changing diabetes therapies and services. Medtronic has announced its intention to separate the Diabetes business into a standalone company, subject to applicable legal and regulatory requirements. This planned separation is expected to create increased focus, investment, and agility within the Diabetes organization, supporting continued innovation and expanding the impact of our therapies, services, and solutions for patients worldwide. This role is based in San Juan, Puerto Rico, and follows a Flex work model. During the onboarding period, regular on-site presence is expected to support training and integration with the team. The position supports patient access, billing operations, insurance verification, claims processing, and inside sales activities related to diabetes therapies. The Inside Sales Representative, Patient Access, supports patient access, reimbursement, billing, and commercial activities related to diabetes therapies. This individual is responsible for processing billing transactions, validating insurance requirements, supporting benefit investigations, resolving reimbursement issues, and collaborating with cross-functional teams to help patients access and continue therapy. The role combines customer-facing interactions, operational execution, and commercial support within a highly regulated healthcare environment. Responsibilities may include the following and other duties may be assigned: Process daily billing activities for diabetes equipment and supplies, ensuring accuracy and compliance with payer requirements Verify insurance authorizations, medical documentation, eligibility, and billing information prior to claim submission Resolve billing discrepancies, rejected claims, reimbursement issues, and revenue cycle exceptions Manage payer benefit verification and authorization processes to support patient access to therapy. Maintain current knowledge of payer coverage policies, reimbursement requirements, and authorization processes Collaborate with Sales, Reimbursement, Finance, and Customer Service teams to address access barriers and improve patient outcomes Support inside sales activities, including opportunity follow-up, patient retention efforts, and order coordination Prepare and maintain productivity, billing, reimbursement, and operational performance reports Required Knowledge and Experience: Bachelor's degree and 2+ years of experience in inside sales, reimbursement, billing, customer support, healthcare operations, or related business functions Conversational English communication skills (minimum B2 level) Experience working with medical insurance plans, reimbursement processes, patient access programs, or healthcare-related services Experience supporting customers or patients through phone-based or remote interactions Proficiency with Microsoft Excel and business software applications Preferred Qualifications: Knowledge of Assertus or similar reimbursement and patient access platforms Experience supporting diabetes therapies or durable medical equipment products Demonstrated ability to identify process improvement opportunities and drive operational efficiencies For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. 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