Manager, Digital Product Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Digital Marketing Job Sub Function: Digital Product Management Job Category: People Leader All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: We are searching for the best talent for Manager, Digital Product Manager The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Manager, Digital Product Manager. Reporting to the Senior Digital Product Manager, this individual will manage a defined portfolio of digital product capabilities that support scalable, cross-functional service management and customer interactions. This role provides day-to-day business product management for a subset of digital products that power the GS Interaction Model, including ServiceNow, Genesys, and associated capabilities. The Manager will translate product strategy and partner needs into prioritized requirements, roadmaps, releases, adoption plans, and measurable outcomes. Working across business, design, technology, analytics, and service delivery teams, the Manager will help ensure product capabilities are usable, scalable, and aligned with Interaction Model priorities. The role represents the voice of business partners and customers while partnering closely with Johnson & Johnson Technology to advance delivery and ongoing product improvement. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. The Digital Product Manager is accountable for driving product delivery, prioritizing needs, and delivering measurable business outcomes, including improved employee experience, increased deflection, and scalable digital service capabilities. In this role, you will work in close collaboration with a cross-functional team of functional partners, designers, developers, business analysts, and testers. They will represent the cross-functional / partner goals and objectives of our digital products and how it will affect our business and our customers. They will map out and defines the outcomes to be achieved and support developing the product roadmap for future years. They will collaborate with delivery partners on the strategic orchestration of the product implementation and ongoing product enhancement to ensure partner needs are met and value delivered. They will work with key cross-functional partners within the Experience Center, HR, Finance, and Procurement to understand, align, and represent partner needs within the overall product strategy and ensure the management of a cohesive cross-functional product that consistently meets partner and customer needs. They will ensure coordinated and consistent communication of progress, risks, issues and improvement opportunities to their management, other levels of leadership and to key partners. They will be accountable for defining and achieving product objectives and focuses on leading the operational elements of business product management such as meeting timelines, staying within budget, and achieving outcomes by coordinating time, budget, and resources to advance the digital products of the GS Interaction Model. The role represents the voice of the business, translating partner needs into product strategy and working in close partnership with Johnson & Johnson Technology to drive delivery and product evolution. Key Responsibilities Business Product Ownership & Execution Manage the day-to-day business product ownership of assigned GS Interaction Model capabilities and product features. Translate the Senior Digital Product Manager’s strategy and roadmap into clear epics, features, user stories, acceptance criteria, and release priorities. Maintain a healthy, transparent product backlog and support prioritization based on business value, customer need, risk, dependencies, and delivery capacity. Coordinate product activities across discovery, design, development, testing, release readiness, launch, and post-release optimization. Partner Engagement & Voice of Customer Build effective working relationships with GS functional partners, service delivery teams, the Experience Center, HR, Finance, Procurement, and employee representatives. Gather, synthesize, and document partner and customer needs using qualitative feedback, operational insights, surveys, and behavioral data. Represent the voice of business partners and customers in product ceremonies and delivery decisions. Communicate scope, decisions, progress, dependencies, risks, and trade-offs clearly to partners and product leadership. Roadmap, Requirements & Prioritization Contribute to product roadmaps and quarterly planning for assigned capabilities, ensuring alignment with defined outcomes and enterprise priorities. Develop clear business requirements and partner with design and technology teams to validate solution options. Assess enhancement requests and recommendations using consistent value, feasibility, experience, and strategic