Professional, Customer Orders

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: Scientific/Technology All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting for a Professional , Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN. This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, and user focused technology solutions. The Professional, Customer Orders plays a key role in translating business needs into functional requirements, optimizing order to cash processes, and ensuring technology solutions enable efficient, compliant, and high quality customer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthes and r eports into the DePuy Synthes Technology organization. Key Responsibilities Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements. Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities. Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data ‑ driven decision ‑ making while driving scalable and compliant commercial execution across sales, marketing, and customer operations. Collaborate with cross ‑ functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order ‑ to ‑ cash processes and system performance. Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation. Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements. Support incident management and continuous improvement efforts by prioritizing issues, coordinating root ‑ cause analysis, and recommending corrective actions. Contribute to documentation, training materials, and knowledge transfer to support end users and operational teams. Qualifications Education Bachelor’s degree required in Information Systems, Computer Science, Business, Engineering, or a related field. Advanced degree (e.g., MBA or Master’s in Information Systems ) preferred. Experience and Skills Required: 2-4 years of experience in an IT , technology product , or business systems analyst role supporting commercial or customer ‑ facing processes. E xperience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis. Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications . Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams. Experience supporting system testing, val