Field Service Technician - New York and New Jersey

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description Territory to include Philadelphia, Upstate NY, NJ and the NY Metro Area. Overview: Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards. Provide follow-up service by calling customers who have recently been provided service. Accurately maintain car stock inventory, test equipment, tools, and technical data. Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements. Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy. Interface effectively with other departments and managers to resolve customer problems and issues. Accountable for providing support to customers that meet BD standards of outstanding quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts. As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. 60% travel with 1-2 overnight stays per week. Qualifications Required: A minimum of a High School diploma A minimum of 3 years’ experience fixing instruments or components A valid Driver's License with a clean motor vehicle record Prior Field Service Engineer experience Individuals with previous experience fixing medical device instruments Previous customer interfacing role Proficiency with MS Office applications such as Word and Excel Familiarity with recent Mac and PC operating systems Preferred Qualifications: Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field Flow Cytometry experience is a plus Technical military training Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable Health and Well-being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short-term disability coverage Long-term disability insurance Long-term care with life insurance Other Well-being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Disc