Director – Commercial Operations

Job Description Job Title: Director - Commercial Operations, India The Director, Commercial Operations is responsible for providing strategic direction, leadership, and governance for our company India's Commercial Operations organization. This role serves as a critical business partner to the Human Health Leadership Team and Business Unit Leaders, enabling sustainable business growth through commercial excellence, launch readiness, patient access solutions, operational rigor, and data-driven decision-making. The role leads a broad portfolio encompassing Sales Force Effectiveness (SFE), Business Practices (BPO), New Product Planning (NPP), FPP (Financial Patients Program), and Commercial Administration & Operations. The incumbent is expected to establish integrated operating models, build future-ready capabilities, and lead a high-performing organization that supports both current business priorities and future growth opportunities. The Director acts as the enterprise integrator across Commercial, Legal, Finance, our Research & Development Division, Human Resources, Supply Chain, and Regional/Global teams to ensure alignment, execution excellence, and delivery of business objectives. Primary Responsibilities: Primary activities include, but are not limited to: Strategic Commercial Operations Leadership Provide strategic leadership for the Commercial Operations organization supporting company India's Human Health business. Develop and execute a multi-year Commercial Operations strategy aligned with business growth priorities and enterprise objectives. Partner with Business Unit Directors and the Country Leadership Team to strengthen commercial execution, customer engagement, launch excellence, and patient access. Drive operational excellence and continuous improvement across commercial processes, systems, and governance frameworks. Support FC, annual strategic planning, resource prioritization, business reviews, and performance management processes. Act as a key advisor to CLT by translating market insights, performance analytics, and business intelligence into actionable recommendations. Sales Force Effectiveness (SFE) Lead the organization's Sales Force Effectiveness strategy and capabilities. Drive and optimize customer segmentation, targeting, territory alignment, and resource deployment strategies. Oversee SIP design, field force productivity programs, sales analytics, and performance management frameworks. Leverage digital tools, omnichannel capabilities, automation, AI and advanced analytics to enhance customer engagement and field execution. Establish meaningful performance metrics and dashboards that support data-driven decision-making. Suggest productivity improvements and drive execution excellence across customer-facing teams. Business Practices (BPO) Provide oversight of commercial governance, business practices, and operational compliance. Ensure adherence to company policies, industry regulations, legal requirements, and ethical standards. Partner closely with Compliance, Legal, Finance, and other stakeholders (locally, regionally and globally) to strengthen operational controls. Support and lead the HH audit process. Process Development: Design, implement, and optimize strategy business processes related to commercial interactions with HCPs to enhance efficiency and effectiveness to ensure all commercial activities comply with relevant laws, regulations, and industry standards, including anti-bribery and anti-corruption laws. Strategy execution includes creating the internal control process to ensure the good governance process by conduct regular audits and assessments of commercial interactions with HCPs to identify compliance risks and areas for improvement in collaboration with cross-functional teams, including legal, marketing, and sales, to ensure alignment on compliance matters and business objectives. Continuous Improvement: stay updated on industry trends, best practices, and regulatory changes related to HCP interactions and compliance and to identify opportunities for process improvements and implement changes to enhance compliance and operational efficiency. New Product Planning (NPP) Lead the development and execution of new asset launch excellence and pipeline readiness capabilities for India market. Partner with global, regional, and local stakeholders to prepare the organization for successful commercialization of new assets and indications including frequent engagement with the medical, clinical operation and regulatory teams. Drive launch governance, opportunity assessment, forecasting support, scenario planning, and capability readiness. Build integrated launch plans encompassing market access, stakeholder engagement, customer experience, field force readiness, and business performance measurement. Ensure launch learnings and best practices are institutionalized across the organization. FPP (Financial Patients Program) Provide strategic leadership for patient access and patient support programs. Drive and enhance initiatives that improve patient access, affordability, treatment initiation, and therapy continuity. Execute FPP excellently and ensure leveraging platforms across TAs Ensure effective governance and operational management of patient support partners and service providers. Monitor program effectiveness, patient outcomes, operational efficiency, and compliance standards. Collaborate with Legal, Commercial, LRBs and external stakeholders to streng