Manager - Veeva Service Delivery

Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. ABOUT THE ROLE Role Description: The role is responsible for leading the team to support and main tai n the Amgen Veeva Vault Platform . The role will be involved in defining Amgen’s Veeva Vault Platform support strategy , guiding technology decisions, and ensuring timely service is provide to the Amgen Veeva Vault platform users and their issues are resolved . The ideal candidate will have a proven track record of leadership in technology-driven environments , managing technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives . Responsible for fostering p latform reliability . Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient Maintain knowledge base of Veeva issues , including principles, standards, user guides, and models Drive continuous improvement in the architecture by identifying opportunities for innovation and efficiency Work with stakeholders to gather and analyze requirements, ensuring that solutions meet both business and technical needs A ccountable for designing and buil d ing customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs R esponsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns , design ing integration workflows, build ing connectors, centraliz ing build & run and executi ng consistent DevOps model for integrations Perform impact assessment s , clearly define AS-IS and TO-BE states , and recommend platform upgrades in accordance with the new features and functionalities released by Veeva Design platform a rchitecture that can scale to meet growing business needs and performance demands Develop and maintain logical, physical, and conceptual data models to support business needs Establish and enforce data standards, governance policies, and best practices Basic Qualifications and Experience: Bachelors or Master’s degree with 8 - 13 years of experience in Computer Science, IT or related field Functional Skills: Must-Have Skills Strong understanding of Veeva Vault Platform and Veeva Vaults Experience with system integration technologies like Mulesoft , Databrick