On-Site Supervisor - Services

The Opportunity: In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Shift: Monday - Friday, 6 am - 3 pm with coverage as needed Location: Rio Rancho, NM Salary Range: 72,000 - 80,000 &#43; 5% ICP Bonus Benefits: Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc. Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance. Recognition: Celebrate your peers and earn points to redeem on gifts and products What we’re looking for Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred Experience : 2&#43; years of experience in laboratory services, warehouse, logistics, or inventory management operations; 1&#43; years of formal supervisory experience with direct reports and full performance management responsibility Documented experience leading operational improvement initiatives Experience in a client-embedded services or regulated facility environment Collaboration Tool: Microsoft Teams experience Documented experience leading operational improvement initiatives Experience in a client-embedded services or regulated facility environment Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules Intermediate Excel skills including pivot tables, lookup functions, and basic data analysis Ability to analyze operational data and communicate findings to non-technical audiences Working knowledge of continuous improvement methodologies (Lean, Six Sigma) Preferred Advanced Excel, Power BI or Tableau experience Formal Lean or Six Sigma Green Belt training Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems Lean Six Sigma Green Belt Experience in pharmaceutical, biotech, or regulated manufacturing client environments Managing vendor relationships and coordinating third-party logistics How you will thrive and create an impact Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Demonstrate passion and focus for leading teams Ownership of day-to-day team management, including providing direction and accountability for the team’s daily performance through timely and relevant feedback Training and developing the team by providing growth opportunities for associates within the AVANTOR framework Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover Ensures team complies with customer requirements and adheres to AVANTOR site service guidelines Computer literacy is required. In-depth working knowledge of Excel and data management is required. Working knowledge of ERP and inventory management systems is preferred. Deliver enthusiastic customer service Act as a primary point of contact onsite for all AVANTOR service activities delivered by your team Lead regular team meetings and participate and contribute in customer discussions Evaluate ongoing team performance against Scope of Work (SOW) and service level agreement (SLA) requirements. Manage customer feedback to implement changes/expansions of service with your team Achieve operational excellence Coach and motivate your team to meet/exceed performance goals Share accountability for site KPI’s in the areas of Service, Cost, and People Identify, create, and implement value-added solutions for the AVANTOR team to drive efficiencies and operational improvements Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals <p style="text-align:l