Global Services & Support Expert

Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. ‎ About the Opportunity Join QIAGEN’s Global Services & Support team and play a key role in shaping how service operations are delivered worldwide. As part of the global process organization, you will contribute to the standardization, optimization, and governance of critical service processes that enable operational excellence across our Field Service network. Working in a highly collaborative international environment, you will support global transformation initiatives, drive process and system improvements, and help ensure scalable, efficient, and compliant service operations that deliver value to both customers and the business. This is an onsite based role in our Wroclaw office. Please send your CV in English! Your tasks include: Driving the global end-to-end Spare Parts & Consumables process for the Field Service organization, ensuring governance, standardization, and continuous improvement across the entire lifecycle: from demand planning and supply alignment through engineer consignment management, field consumption, and SAP billing. Collaborating with global stakeholders to align processes, systems, and data flows, ensuring seamless operations, end-to-end process transparency, and data integrity across the service ecosystem. Defining, monitoring, and improving process performance through meaningful KPIs and analytics, driving operational excellence, compliance, audit readiness, and data-driven decision-making. Providing leadership and subject-matter expertise to global and regional stakeholders, influencing process strategy, system enhancements, and organizational adoption while fostering a culture of collaboration and continuous improvement. Serving as the designated backup for an additional GSS process area, ensuring business continuity, operational resilience, and effective knowledge sharing across the Global Services & Support organization. Your profile Master’s degree in Business, Supply Chain, Engineering, or a related field Proven experience in service operations, process improvement, or spare parts planning Strong knowledge of SAP, CRM systems (e.g., Salesforce), and MS Office tools Analytical mindset with the ability to interpret data and derive actionable insights Strong communication and stakeholder management skills in a global environment Fluent in English (mandatory). What we offer Private medical care Group Life Insurance Multisport card Flexible benefits platform Language classes Pension Scheme (PPE) after 12 months Childcare subsidy Training and development programs Happy Monday (snacks provided) Attractive location (Sky Tower) Hybrid work (conditional to your role) Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. Please make sure to send an English version of your CV!