Sr Director, Professional Relations and Ops

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Medical Affairs Group Job Sub Function: Professional Medical Education Job Category: People Leader All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: Johnson & Johnson is searching for the best talent for a Senior Director, Professional Relations and Operations to join our Depuy Synthes organization located in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw, IN. We are seeking a strategic, results oriente senior leader to lead Global Professional Relations & Operations for the Orthopedics business. This role will lead the global HCP engagement lifecycle—from annual needs assessment and service requests through contracting, invoicing/payment, and transfer-of-value reporting—and will deliver a unified global systems landscape (HCP engagement system and portal, contract lifecycle management, event management, customer registration, and analytics). The role also leads the Orthopedics Educational Grants and Charitable Contributions Program. This leader will partner across Commercial, Medical Affairs, R&D, Professional Education, Legal/Compliance/Privacy, Finance, and regional teams to enable consistent, compliant, and scalable interactions with HCPs worldwide, including Day-1 separation readiness and implementation. Additional responsibilities will include: Strategy & Governance Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics. Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting. HCP Engagement Lifecycle Ownership Responsible for the North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting. Ensure clear legal/compliance handoffs and controls for contracting and transfers of value. Educational Grants and Charitable Contributions Lead the North America end-to-end Educational Grants and Charitable Contributions workflow (e.g., tuition/travel grants, monetary/product/in-kind educational grants, fellowship support, local charity, medical missions, and indigent patient product contributions). Ensure clear legal/compliance handoffs and controls for grants and donations. Systems & Data Strategy Lead the global systems portfolio strategy (e.g., HCP engagement systems/portals, customer registration, and education/data lakes). Prioritize roadmaps, integrations, data model, and vendor relationships to enable one global operating model with local flexibility. Define and deliver critical metrics, dashboards, and analytics for effectiveness, compliance, and transfer-of-value reporting. Global Standardization & Regional Enablement Lead standardization global strategy and standards into regional execution. Harmonize processes, templates, SLAs, and training while leading required localization and differences. Separation & Transition - Regulatory Define Day-1 requirements for the Orthopedics separation from J&J MedTech (conveyance, org strategy, data/systems separation, outsourcing model, contract strategy, vendor continuity, and critical process ownership). Lead launch execution to stand up Professional Relations & Operations teams and technology in North America, including transition/handover and business continuity. Operations Delivery & Vendor Management Lead global service delivery strategy across centralized and regional teams (needs assessments, contracting, service request processing, invoicing/payment, and transfer-of-value reporting). Oversee vendor selection, SOWs, performance, and customer concerns. Compliance & Risk Ensure compliance with global and local requirements (sunshine/transfer-of-value reporting, anti-bribery, data privacy). Partner with Legal, Compliance, Privacy, and Finance to implement controls and support audits. People & Partner Leadership Build and lead a global governance structure, enabling regional execution. Represent the function with senior leaders and cross-functional partners; influence priorities and resourcing. REQUIRED QUALIFICATIONS Bachelor’s degree required; advanced degree (MBA/MS) preferred. 10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry. Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM. Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts. Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting. Track record leading cross-functional teams and inspiring change at scale. Strong intuition for business and partner influence, and executive presence. Working knowledge of HCP compliance requirements and transfer-of-value reporting. Strong communication, prioritization, and program delivery skills. Travel: up to 25% (domestic and international) will be required PREFERRED QUALIFICATIONS Experience with platforms such as Cvent, Microsoft Dynamics, Salesforce, Sirion, or equivalent. Experience with data lakes, ETL/data pipelines, and BI tools (Power BI, Tableau). Experience leading separations, carve-outs, or integrations (Day-1 readiness). PMP, Product Owner/Scrum, Agile, or similar certifications. International experience; mult