ViiV Healthcare (GSK) National Medical Value and Outcomes Liaison

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities. The National Medical Value & Outcomes Liaison (MVOL) serves as the accountable medical lead for high-priority, complex customers and population-based decision-makers. These customers may include health systems, integrated delivery networks, national and regional health plans, pharmacy benefit managers, group purchasing organizations, specialty pharmacies, state Medicaid agencies, AIDS Drug Assistance Programs, the Department of Defense, Veterans Affairs, and the Indian Health Service. The National MVOL develops trusted relationships with medical influencers and decision-makers to support informed access, management, and purchasing decisions. The role also gathers actionable medical voice-of-the-customer insights, supports pipeline planning, and represents ViiV Medical capabilities and evidence needs. Working closely with the Payer Field Team, ViiV Corporate Accounts Team, ViiV Corporate Accounts Reimbursement Team, U.S. Medical, and other matrix partners, the National MVOL helps deliver coordinated, timely, and high-impact customer engagement. The ideal candidate thrives in a fast-paced, highly matrixed environment and demonstrates initiative, accountability, sound judgment, and enterprise thinking. Success requires transparent communication, strategic account leadership, timely execution, and the agility to lead, support, or defer to colleagues based on customer and organizational needs. Location This is a field-based position located in the United States. Key Responsibilities External Customer Leadership Develop and execute scientific account plans for assigned health systems, integrated delivery networks, health plans, pharmacy benefit managers, group purchasing organizations, specialty pharmacies, academic medical centers, group practices, government agencies, and other priority customers. Lead external medical engagements that communicate the clinical, economic, population health, and value evidence supporting ViiV medicines and pipeline assets, in accordance with ViiV policies and procedures. Build trusted relationships with clinical, executive, population health, and formulary decision-makers. Demonstrate executive presence, strategic thinking, scientific credibility, and collaborative problem-solving during customer engagements. Provide transparent and timely clinical, health outcomes, economic, and population health evidence to inform access, management, and purchasing decisions. Deliver affirmative presentations to formulary decision-makers in accordance with Medical Affairs engagement policies. Respond to unsolicited requests for scientific, medical, and health outcomes information, including requests related to ViiV medicines, pipeline assets, treatment guidelines, population management, reimbursement, benefit design, quality measures, and adherence. Maintain and respond to standing requests for medical information. Engage customers on near-term pipeline assets to understand their priorities, evidence needs, and future planning, budgeting, and reimbursement considerations. Gather and communicate actionable medical voice-of-the-customer insights to inform access strategy, value evidence generation, and customer solutions. Assess customer interest and capabilities related to real-world evidence and facilitate appropriate partnership opportunities. Maintain expertise in relevant products, disease states, treatment pathways, health system environments, reimbursement, and the evolving U.S. healthcare landscape. Act with urgency and accountability by delivering on customer commitments, proactively communicating progress, and ensuring timely follow-up. Internal and Cross-Functional Leadership Serve as the medical lead for assigned accounts, ensuring appropriate coordination across internal and field-based partners. Partner closely with the Payer Field Team, ViiV Corporate Accounts Team, ViiV Corporate Accounts Reimbursement Team, U.S. Medical, Research and Development, and other matrix teams to deliver a seamless customer experience. Lead through influence and proactive communication to align stakeholders around customer strategies and enterprise priorities. Maintain visibility across relevant stakeholders regarding customer activities, insights, commitments, risks, opportunities, and next steps. Drive accountability across the matrix by advancing action plans, managing commitments, mitigating risks, and ensuring timely execution. Connect customer needs with internal expertise in health outcomes, epidemiology, implementation science, clinical research, and other relevant disciplines. Support the development and execution of field medical strategies, account-planning initiatives, evidence-generation priorities, and customer-facing resources. Contribute to MVOL and broader cross-functional process, capability, and change initiatives. Help build a collaborative and inclusive culture based on transparency, trust, shared ownership, knowledge sharing, and collective success. Why You? Basic Qualifications We are looking for professionals with the following required skills and experience: PharmD, PhD, MPH, MS, or equivalent education. Three or more years of experience in a field-based medical role working with U.S. payers, group purchasing organizations, or health system customers, or five or more years of relevant experience in a managed care or pharmaceutical setting. Experience working cross-functionally in a highly matrixed organization. Ability to travel, including overnight travel, at least 50% of the time. Preferred Qualifications The f