Senior Manager, Global Network Stable Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technology Operations Support Job Category: People Leader All Job Posting Locations: São José dos Campos, São Paulo, Brazil, São Paulo, Brazil Job Description: The Senior Manager, Global Network Stable Services is accountable for the strategy, governance, performance, and continuous improvement of the global Network Stable Services organization supporting J&J’s enterprise, manufacturing, laboratory, and distribution environments. The position provides global leadership for the intake, solutioning, planning, implementation, compliance, and delivery of small-project network service requests. The scope includes LAN, WAN, wireless, network security, load balancing, IP address management, change management, asset and configuration management, documentation, and related network lifecycle activities. The Senior Manager leads globally distributed internal and managed-service teams and works across Network Operations, Engineering, Delivery, Information Security, Service Introduction, Quality and Compliance, and Regional Technology organizations. The position ensures that network requests are delivered with high quality, consistently, efficiently, and in accordance with J&J standards, while accelerating automation, improving service quality, and strengthening ownership across the complete request lifecycle. The Stable Team operates globally to meet regional IT service-request demand. The team responsibilities include service-request intake, network solutioning, implementation planning, deployment services, change management, compliance support, asset management, solution review, Records of Change, MACD coordination, and service documentation. Major Duties and Responsibilities 25% | Global Stable Services Leadership and Governance Define and execute the global strategy, operating model, governance framework, and service roadmap for Network Stable Services. Provide leadership across globally distributed internal resources, regional leads, contractors, and managed-service providers. Establish clear service ownership, decision rights, escalation paths, capacity priorities, and performance expectations. Ensure consistent processes and service outcomes across regions while addressing local business, regulatory, and operational requirements. 20% | Service-Request Intake, Solutioning, and Delivery Provide end-to-end governance for network service requests, from intake and requirements assessment through solutioning, planning, implementation, validation, documentation, and closure. Oversee delivery of non-project requests involving LAN, WAN, wireless, network security, load balancing, IPAM, cabling coordination, and related infrastructure services. Ensure requests are appropriately categorized, prioritized, assigned, tracked, and completed within established delivery commitments. Improve the service catalog and intake model to distinguish business demand, engineering activities, operational remediation, service maintenance, and internal network housekeeping. Stable Team demand includes business-unit requests, engineering initiatives, operational prevention and remediation, deployment guidance, configuration standardization, service maintenance, licensing, documentation, and support for global network initiatives. 15% | Change Quality, Compliance, and Operational Readiness Ensure network implementations comply with J&J change-management, security, quality, asset-management, documentation, and operational-readiness requirements. Govern the quality of implementation plans, Records of Change, testing evidence, rollback plans, configuration documentation, CMDB updates, and service-transition activities. Partner with Service Introduction, Quality and Compliance, Information Security, Operations, and Engineering to confirm that new and modified services are secure, supportable, and ready for production. Drive timely remediation of compliance gaps, audit observations, documentation deficiencies, and recurring process failures. 15% | Managed-Service and Supplier Performance Provide senior governance for managed-service providers and strategic suppliers supporting Stable Services. Establish measurable expectations covering service quality, delivery commitments, technical capability, resource readiness, knowledge management, compliance, and customer experience. Lead operational reviews, service-improvement plans, escalation management, resource planning, and supplier-performance discussions. Ensure supplier capacity and skills remain aligned with global demand, technology roadmaps, and J&J operational standards. 10% | Automation, AI and Continuous Improvement Identify and prioritize opportunities to automate recurring network requests, implementation activities, validation controls, documentation, and service workflows. Partner with Network Automation, Engineering, Operations, and data teams to convert repeatable work into scalable and governed automation and AI products. Reduce manual effort, delivery cycle time, process variation, and implementation risk through standardization, reusable designs, and automated controls. Measure automation adoption and realized outcomes, including productivity, request reduction, quality improvement, and service reliability. 10% | Performance Management and Executive Reporting Define and own Stable Services performance measures, dashboards, governance reports, and improvement targets. Monitor demand, backlog, delivery timeliness, change quality, compliance, customer satisfaction, automation adoption, resource capacity, and regional performance. Use service data to identify recurring demand, bottlenecks, control gaps, and opportunities to improve the service catalog and operating model. Present performance, risks, priorities, investment needs, and improvement recommendations to senior leadership. 5% | People and Capability Development Build a high-performing, inclusive, and globally connected organization.</