Manager AOP, QA Shop Floor

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. Bristol Myers Squibb Netherlands Bristol Myers Squibb has been active in the Dutch market for over 50 years, employing people across a range of activities and business units in Utrecht, The Netherlands. The Netherlands is also home to our first European Cell Therapy facility, located at the Leiden Bio Science Park, the largest life sciences cluster of The Netherlands. This new state of the art facility is focused on commercial manufacturing with capabilities for multi-product Cell Therapy manufacturing. You can become part of this exciting journey. Check out this video if you want to know more about it! The Netherlands has everything it takes to become the medicines hub of Europe, the so-called Boston by the North Sea. As we continue to expand our footprint by building this new site, we are looking to grow our team. Would you like to become an important chain in our worldwide network to bring this new personalized treatment to patients suffering from blood cancer? Join us and be a game changer! For more information about Bristol Myers Squibb Netherlands, visit us at bms.com/nl or careers.bms.com/nl Position Summary The Aseptic Observation Manager supports Cell Therapy manufacturing by providing expert oversight and feedback on aseptic techniques and cleanroom behaviors for operators, verifiers, and support personnel. This role is central to sustaining the behaviors defined in the site’s Contamination Control Strategy and reducing the potential for personnel ‑ driven contamination risks. Working closely with Manufacturing, Quality Assurance, Training, and Sterility Assurance, the Manager elevates aseptic performance and reinforces a strong quality culture. The role identifies behavior drift, delivers real ‑ time coaching, and ensures observations are accurately documented and trended to drive meaningful improvement. In addition, the Manager contributes to deviation investigations, change control evaluations, GEMBA walks, and broader sterility assurance activities. They also support the setup, governance, and continuous improvement of the Aseptic Observation Program to ensure consistent, risk ‑ based oversight across cleanroom operations. Duties/Responsibilities: Leadership & Program Governance Provide informal and indirect leadership for the Aseptic Observer team, supporting the team lead with oversight, planning, scheduling, and program development. Assist in setting up, structuring, and operationalizing the AOP, including procedure creation, qualification pathways, observation tools, and governance mechanisms. Ensure site-level alignment with global AOP standards, Annex 1 expectations, and CCS principles. Drive continuous improvement of the program through stakeholder feedback, observations data, and regulatory trends. Aseptic Observations & Coaching Perform and support aseptic observations on the manufacturing floor to evaluate operator behaviors, aseptic technique, gowning, and cleanroom conduct. Provide real ‑ time coaching when appropriate and escalate issues following deviation and triage SOPs. Document observations with accuracy, categorization, and actionable comments for operators, area managers, and quality partners. Sterility Assurance Activities Conduct routine GEMBA walks of manufacturing spaces to identify risks, reinforce proper behaviors, and detect early signs of contamination risks or facility concerns. Actively support investigations related to aseptic practices, cleanroom behavior, contamination events, and procedural adherence. Participate in root cause analyses and contribute subject ‑ matter insights into aseptic technique and CCS gaps. Support evaluation of change controls by assessing impacts to aseptic operations, personnel flow, material flow, cleanroom classification, or behavior risk. Provide Sterility Assurance input to design, procedural updates, workflow optimization, and operational readiness reviews. Training, Qualification & Cultural Reinforcement Contribute to creation and revision of aseptic training materials, incorporating real-world examples from observation findings. Assist in preparing and delivering training sessions for operators, supervisors, and technical staff on aseptic behaviors, contamination control principles, and cleanroom expectations. Support training and qualification of new observers, ensuring competency in technique assessment, feedback delivery, and documentation. Cross ‑ Functional Collaboration Partner closely with Manufacturing, QA Operations, EM, Facilities, and Training to ensure alignment of SOPs, practices, and CCS controls. Participate in cross ‑ functional forums to share trends, propose process improvements, and reinforce contamination control culture. Support planning and readiness for regulatory inspections by demonstrating AOP effectiveness, documentation rigor, and observation ‑ based improvements. Data Trending, Metrics & Continuous Improvement Aggregate and analyze AOP data to identify recurring trends, operator skill gaps, and systemic issues impacting aseptic performance. Recommend targeted corrective actions and track the effectiveness of implemented improvements. Update leadership on key trends through monthly, quarterly, and annual reporting. Use observation insights to inform APQ requalification decisions, behavior ‑ based coaching plans, and updates to CCS or SOPs. Qualifications: Specific Knowledge, Skills, Abilities: Proven proficiency in coaching and providing feedback for front line operators is required. Extensive knowledge of SOPs and cGMPs and the know–how to work and manage within a regulatory environment. Understanding of aseptic processing principles, cleanroom behavior standards, and contamination control strategies. Strong observational, analytical, and critical-thinking abilities. Adaptable to a fast-paced, complex, and ever-changing business environment. Education/Experience/ Licenses/Certifications: Bachelors in relevant science or engineering discipline, or equivalent in work experience. 5+ years of