Analyst, US Commercial Contract Operations

If you’re interested in this role, please apply in English and include an English version of your Resume/CV. The Role: Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients. Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines. As part of Moderna’s US Commercial Contract Operations organization, you will play a hands-on role in the operational infrastructure behind our US commercial contracting activities. Based in Warsaw and working during regular office hours, you will manage contract and customer administration across a growing US portfolio, connecting contract pricing, customer eligibility, memberships, payments, and data to ensure accurate execution. Operating as an individual contributor, you will partner with US Market Access colleagues, third-party vendors, wholesalers, Legal, Finance, Operations, and Account Management to translate commercial agreements into effective operational processes. You will combine detailed contract operations with analytics and reporting, helping scale Moderna’s Revenue Management capabilities while identifying opportunities to use digital and emerging Generative AI tools to improve efficiency and generate deeper insights. Here's What You'll Do: Develop a strong working knowledge of Moderna’s contract pricing structures, membership eligibility requirements, customer setups, and payment flows, understanding their downstream impact across US Market Access and Commercial operations. Partner with third-party vendors and wholesaler partners to support accurate contract setup and execution within Moderna systems. Maintain accurate customer records and contract membership data using Excel and customer information sources, protecting data integrity and supporting compliance requirements. Establish and maintain a centralized database of contract rosters and key contract information, creating greater operational visibility and supporting accurate reporting. Calculate and analyze administration fees due to contracted customers, including Group Purchasing Organizations (GPOs), and prepare outputs for managerial review and approval. Consolidate data and produce reporting on key operational and financial metrics, providing the US Market Access team with information and insights to support decision-making. Manage Moderna’s Revenue Management System (RMS) and maintain the contract matrix, ensuring continued alignment across pricing, customer eligibility, and compliance standards. Collaborate across Legal, Finance, Operations, Account Management, and other stakeholders to support contract execution, resolve issues, and continuously strengthen operational processes. Maintain departmental logs, shared mailboxes, documentation repositories, and operational trackers, helping ensure audit readiness, effective governance, and process continuity. Research operational issues using multiple internal, external, and publicly available data points, identifying root causes and supporting effective resolution. Support activities associated with chargebacks, rebates, and class-of-trade management, applying an understanding of relevant industry identifiers, including DEA, HIN, and 340B ID. Support contract governance and compliance activities, including processes associated with SOX controls and audit requirements. Deliver ad hoc reporting and analytical support as US Commercial business requirements evolve. Identify opportunities to improve processes and create innovative solutions to operational challenges, navigating process changes within a heavily seasonal and fast-moving commercial environment. Explore and apply digital tools and emerging Generative AI capabilities to enhance contract operations, automate or streamline appropriate activities, improve analytical efficiency, and generate actionable insights. Communicate clearly and in a timely manner with US- and Poland-based leadership and stakeholders, presenting findings, operational topics, and potential solutions professionally. The key Moderna Mindsets you’ll need to succeed in the role: “We behave like owners. The solutions we’re building go beyond any job description.” “We digitize everywhere possible using the power of code to maximize our impact on patients.” Here’s What You’ll Need ( Basic Qualifications) Degree in Finance or Business 1+ years of contracts experience Strong Microsoft Office skills, including Excel working with formulas, pivots, and data analysis Experience with AI in business a plus Proficiency in English (verbal and/or written) required due to global collaboration needs. Here’s What You’ll Bring to the Table (Preferred Qualifications) Experience or knowledge of chargebacks, rebates, and class-of-trade management. Understanding of relevant industry identifiers, including DEA, HIN, and 340B ID. Experience with Model N or another Revenue Management system. Strong Excel capabilities and confidence working with commercial and operational datasets. Experience researching issues and resolving them through analysis of multiple internal and publicly available data points. Basic understanding of US pharmaceutical market dynamics, including pricing, reimbursement, contracting, and customer administration. Familiarity with SOX compliance, audit requirements, and contract governance processes. Experience using AI in a business environment is a plus, alongside an interest in exploring how Generative AI can enhance analytics, reporting, and contract operations. Strong problem-solving skills, including the ability to anticipate operational challenges and develop effective solutions. Strong written and verbal communication skills, with the ability to explain complex topics clearly and present findings professionally. A collaborative approach and the ability to work effectively across teams and functions while communicating clearly with US- and Poland-based leadership. Experience driving process improvements and developing innovative solutions to operational challenges. The ability to navigate process changes in a heavily seasonal business and operate effectively within a quickly adapting, matrixed, high-growth environment. A self-starter mindset, with the ability to take ownership of deliverables and priorities as an individual contributor. A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative. Our Working Model As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impa