Senior Manager, Client Portfolio Management

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Role Summary The Senior Manager, Client Portfolio Management is responsible for leading the Client Portfolio Management (CPM), Project Services Coordinator (PSC), and Sample Management teams across Eurofins Medical Device Services (MDS). This role serves as a critical bridge between Business Development, Client Portfolio Management, and Laboratory Operations, ensuring seamless execution of client programs from opportunity conversion through project delivery. The Senior Manager provides leadership and governance across the client delivery ecosystem, driving operational excellence, client satisfaction, revenue growth, and scalability across multiple laboratory sites in the United States. The Senior Manager serves as the operational leader connecting the commercial organization and laboratory network, ensuring opportunities transition efficiently into successful delivery while maintaining a consistent and high-quality client experience across Medical Device Services. The ideal candidate is a strategic and operational leader who thrives in complex, cross-functional environments and can effectively align commercial teams, technical operations, and client-facing teams to deliver exceptional customer outcomes. Location: Lancaster, Pennsylvania (On-Site) Travel: Approximately 20% domestic travel to Eurofins laboratory sites and client locations Key Objectives Maximize revenue growth by leveraging Eurofins' combined testing and consulting capabilities across Medical Device Services. Position Eurofins as the partner of choice by supporting clients throughout the medical device product lifecycle, from concept and development through commercialization and post-market activities. Strengthen leadership relationships through a coordinated, cross-SBU approach that aligns commercial and operational priorities. Act as the primary operational interface between Business Development and delivery organizations, ensuring client objectives are effectively translated into successful execution. Enable scalability through standardized processes, operational oversight, and performance management across multiple sites. Drive continuous improvement in utilization, customer satisfaction, project execution, forecasting accuracy, and operational performance. Create a consistent client experience across the MDS network. Provide leadership across client portfolio management, project coordination, and sample management functions to ensure alignment between commercial commitments and laboratory execution. Key Responsibilities Team Leadership & Organizational Development Lead and develop the Client Portfolio Management (CPM), Project Services Coordinator (PSC), and Sample Management teams across Medical Device Services. Establish organizational goals, KPIs, and performance expectations across all functions. Coach, mentor, and develop future leaders within the organization. Drive accountability, engagement, and continuous improvement. Support workforce planning, hiring, training, and succession planning. Promote a culture of client focus, operational excellence, collaboration, and ownership. Lead teams across multiple laboratory sites while ensuring consistency in processes, performance, and client experience. Commercial & Client Delivery Alignment Partner closely with Sales, Business Development, Key Account Managers, and Client Portfolio Managers to ensure smooth transition from opportunity development to execution. Support opportunity planning and account strategy discussions for key client programs. Ensure successful onboarding and execution of newly awarded business. Facilitate communication between client-facing teams and laboratory operations. Remove barriers that impact project execution, customer satisfaction, or revenue realization. Provide leadership oversight for strategic and high-value client portfolios. Align commercial commitments with laboratory capabilities, capacity, and delivery expectations. Support the development of integrated testing and consulting solutions that maximize value for clients and Eurofins. Direct Client Portfolio Responsibility In addition to leading the CPM, PSC, and Sample Management organizations, the Senior Manager will directly manage a limited portfolio of strategic client accounts as the assigned Client Portfolio Manager. This responsibility ensures the Senior Manager maintains first-hand knowledge of client needs, commercial interactions, project execution processes, laboratory coordination requirements, and evolving operational challenges. Key responsibilities include: Serve as the primary CPM for 1-2 strategic client portfolios. Maintain direct engagement with clients through routine communications, program reviews, and issue resolution. Coordinate delivery activities across commercial, consulting, laboratory, and operational teams. Identify opportunities for account expansion and cross-functional solutions. Apply insights gained from active client management to improve organizational processes, tools, training, and performance. Model the behaviors, client engagement practices, and operational discipline expected across the CPM organization. Client Portfolio Management Leadership Establish governance and standards for portfolio management activities across MDS. Drive consistency in client communication, project tracking, risk management, and account planning. Monitor portfolio performance, forecasting accuracy, project execution, and customer satisfaction. Support CPMs in identifying account expansion opportunities and cross-functional solutions. Ensure alignment of portfolio activities with commercial growth objectives. Develop reporting and operational review mechanisms that support visibility, accountability, and decision-making. Project Services & Program Execution Oversee project setup, intake, documentation, and execu