Technical Service Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join our Nordic Service & Repair department, a rapidly growing team at Medtronic. We are seeking a Field Service Engineer to support our customers across Finland. Your focus will be providing the highest levels of field service and customer support across a wide range of products to customers. Mainly starting with specializing on O-arms and Surgical Innovation (SI) products like FT10 generators. This is a fantastic opportunity to enhance customer experience and loyalty while driving service revenue and commercial opportunities. The successful candidate will play a key role in implementing the strategy for Service and Repair in Finland, with the goal of establishing us as an uncontested market leader as a serviceprovider across all sectors. Responsibilities may include the following and other duties may be assigned: Leading installations, commissioning, preventive maintenance, and system upgrades Proactively engaging customers, providing expert support, and building strong long-term relationships Troubleshooting, diagnosing, and performing on-site repairs to ensure systems meet manufacturer specifications Supporting integration of new products and configuring updates to existing systems Providing technical support by phone and remotely, and serving as an escalation point for complex issues Maintaining accurate documentation and ensuring compliance with operational, quality, and safety standards Required Knowledge and Experience: Biomed training, degree, or equivalent in electronic/electro-mechanical engineering Relevant experience in the medical equipment or healthcare industry; hospital, X-ray, or OR product experience is an advantage Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills in Finnish and English Willingness to travel domestically and internationally as required Strong presentation and negotiation skills, with the ability to manage stressful situations, build long-term customer relationships, and exceed expectations Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Finland: 47,360.00 EUR - 71,040.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).