Customer Support Representative I

Compensation: $24.00 

 The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision. DUTIES AND RESPONSIBILITIES: Provide support to clients in a timely and professional manner.  Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party. Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned  Review, identify, and process documents appropriately. Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed. Document client interaction within Ambry systems completely and thoroughly. Demonstrates two or more of the following skills and abilities: Organize and attach documents to its corresponding case.  Real-time direct client communication.  Inter-departmental communication and coordination. Preliminary billing and insurance knowledge. Communicate intermediate knowledge of Ambry products and systems to internal EDUCATION AND KNOWLEDGE: Possesses a high school diploma or higher (Bachelor's degree preferred, but not required) Previous experience in health care or clinical laboratory preferred 

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