Director, Commercial Operations

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!  Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.   THE POSITION:   In this key role, you will serve as the business owner for EVERSANA's commercial incentive compensation program, ensuring the accurate, timely, and compliant administration of the commission plan across the Commercial organization. You will lead the governance, execution, and continuous improvement of compensation processes and supporting technologies, while partnering closely with Commercial Leadership, Finance, Human Resources, Payroll, and Information Technology to support business objectives and maintain confidence in the organization's compensation framework. This role includes ownership of EVERSANA's incentive compensation platform, CaptivateIQ, and responsibility for ensuring the integrity of the data, processes, and controls that support commission calculations and payouts. The successful candidate will play a critical role in the ongoing evolution of compensation administration, driving process improvements, system enhancements, and scalable solutions as the business continues to grow. This highly visible role interacts regularly with senior leaders across the organization. Excellent interpersonal and organizational skills are critical, along with strong analytical capabilities, exceptional attention to detail, systems aptitude, and the ability to manage complex processes under tight deadlines. In addition to commission administration responsibilities, the role will support broader Commercial Operations initiatives through data stewardship, reporting, forecasting, and continuous improvement activities. You will also support Commercial Operations leadership in establishing strategy, governance, and operational excellence across the function, requiring the ability to translate business objectives into sustainable processes, controls, and reporting frameworks. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:  Lead the administration of EVERSANA’s Commercial Commission Plan, ensuring calculations, reviews, approvals, and payments are completed accurately and within established timelines. Own and administer EVERSANA’s incentive compensation platform, CaptivateIQ, including maintenance, testing, system enhancements, and optimization of commission calculations and processes. Partner with Commercial Leadership, Finance, Human Resources, Payroll, and Information Technology to coordinate commission administration and support effective compensation governance. Act as the primary point of contact for commission-related inquiries, researching account and opportunity history, resolving discrepancies, and managing escalations through to resolution. Validate the completeness and accuracy of data used in commission calculations, including Salesforce opportunity records, financial data, and related commercial information. Develop and maintain dashboards, metrics, and management reporting to support commission administration, forecasting, and Commercial Operations decisions. Maintain clear process documentation, operational controls, approval records, and other materials required to support transparency and audit readiness. Analyze compensation, sales, revenue, and performance data to identify trends, risks, and opportunities. Improve the efficiency and scalability of commission administration through process redesign, automation, and technology enhancements. Manage relationships with external vendors and technology partners supporting incentive compensation and related Commercial Operations systems. Advise senior leadership on compensation operations, emerging risks, system requirements, and the future development of the function. Manage the performance and development of direct and indirect reports, if applicable. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviors, and proactively managing bias. Perform all other duties as assigned. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.  PEOPLE LEADER:  People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:   Interview, select and supervise the activities of the department staff; communicate, interpret and discuss company policies and procedures with the team. Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB:  Travel National travel 3-5 times per year Hours 40 hours per week, 5 days of the working week The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.  An individual in this position must be able to successfully perform the expectations listed above.   MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:  The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.   Demonstrable ability to understand complex concepts and apply them to business processes, systems, and operational challenges. Self-starter as demonstrated by actively seeking solutions and independently acquiring knowledge where required. Bachelor’s degree in business, finance, economics, data analytics, information systems, or a related field; equivalent professional experience will also be considered. 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