Customer Experience Partner - Dermatology Drug Program (Przedstawiciel Medyczny)

Job title: Customer Experience Partner - Dermatology Drug Program Coverage area: Woj. Łódzkie, Małopolskie & Ś więtokrzyskie Contract Type: 3 month trial period with a permanent contract as the next step About the job As a Customer Experience Partner - Dermatology Drug Program within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences to healthcare professionals and inspire them to provide the best solutions for patients. Ready to get started? Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Immunology team, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. Main responsibilities: Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area Act as a bridge between customer engagement functions Lead and develop health communities to best serve patients Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points Own and adapt communication with customers to meet their specific needs Implement and manage customized activation strategies across all channels to ensure optimal customer experience About you Experience: Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland; experience working with hospital-based physicians and proven track record in delivering group presentations in hospital wards Knowledge of working with drug programs would be a great asset Knowledge of working in therapeutic areas specific to Atopic Dermatitis (AD) (Dermatologists, Pediatricians) Soft and technical skills: Sales management and scientific knowledge; strategic analysis and planning capabilities; project management skills; strong interpersonal skills to negotiate, communicate, present, and persuade; excellent collaboration and analytical skills; ability to prioritize and work on own initiative with quality decision-making; valid driving license category B Education: University degree, preferably in biology, biotechnology, chemistry, or pharmacy Languages: Polish – full professional proficiency English language knowledge will be an asset Why choose us? Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement Develop your career with opportunities to grow across functions and regions in a purpose-driven environment Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys Collaborate with diverse, talented teams across market access, medical, and customer engagement functions Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice Develop your career through cross-functional collaboration with medical, market access, and sales teams, with opportunities to grow across the organization Shape the future of customer engagement using digital tools, CRM platforms, and data-driven insights that enhance the customer experience Thrive in a purpose-driven environment where your work directly contributes to improving patients' lives and advancing disease awareness Enjoy a comprehensive benefits package that supports your well-being, including flexible working options, top-tier healthcare, and 14 weeks of gender-neutral parental leave Pursue Progress . Discover Extraordinary . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying. Sanofi sp. z o.o. informuje, że wdrożyła lokalną Procedurę Zgłoszeń Wewnętrznych i Podejmowania Działań Następczych, która wraz z Informacją o przetwarzaniu danych dostępna jest pod adresem https://www.sanofi.com/pl/polska . Informacja dla kandydata do pracy w Sanofi Aplikując na stanowisko w ramach zespołu spółki Grupy Sanofi w Polsce, przekazujesz nam swoje dane osobowe. W związku z powyższym chcielibyśmy poinformować Cię jak spółki: Sanofi sp. z o.o. z siedzibą w Warszawie przy ul. Marcina Kasprzaka 6, 01-211 Warszawa, lub Opella Healthcare Poland sp. z o.o. z siedzibą w Warszawie przy ul. przy ul. Marcina Kasprzaka 6, 01-211 Warszawa, będą przetwarzały Twoje dane osobowe jeżeli zdecydujesz się nam je udostępnić w celu uwzględnienia twojej aplikacji w ramach prowadzonej przez nas rekrutacji. Administrator danych osobowych Z chwilą udostepnienia nam Twoich danych osobowych (dalej jako „Dane Osobowe” ) spółka Sanofi, do której aplikujesz staje się ich Administratorem, co oznacza że będzie decydowała o tym w jakim celu i w jaki sposób Twoje Dane Osobowe są przetwarzane w jej bazie d