Principal - LabWare LIMS - LES

About the Team: Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise. Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward. Job Purpose The Principal - LabWare LIMS - LES provides technical leadership for LabWare Lab Execution System (LES) used to digitise and control QC laboratory test execution. This includes new LES project work and BAU support, ensuring our digital QC solutions are reliable, compliant, and continuously improved. The role leads solution design, implementation, validation and troubleshooting and ensures technical outputs align with approved architecture, product strategy and engineering standards. The role also develops engineering capability by coaching engineers and super users and converting lessons learned into reusable designs, standards, training and knowledge. Key Responsibilities: Technical leadership – LabWare LES Lead design, configuration and implementation of LabWare LES solutions for QC laboratories. Translate QC lab processes and methods into robust LES workflows and electronic work instructions. Define and maintain LES standards, templates and best practices across projects and sites Own technical quality for the assigned scope, including specifications, design documentation, configuration records and technical validation evidence. Drive engineering lessons learned and cross-team continuous improvement. Provide technical oversight and guidance to Technical Engineers and vendors on LES configurations. Projects and enhancements Lead the design and implementation of new LES functionality and review the configuration of Technical Engineers. Lead integration activities with LIMS, instruments and other QC systems. Participate in requirements gathering, configuration, unit testing and user acceptance testing. Automation and Modernization Use LES automation capabilities (e.g. custom calculations, processing workflows, scheduling, scripts/macros where applicable) to streamline QC operations. Identify opportunities to automate repetitive tasks and standardise workflows. Contribute to the design and execution of LES Citrix to Azure migration (environment build, cutover planning, testing and rollout). Practical use of AI-assisted development, agent-based workflows and prompt templates for engineering, testing, documentation and support BAU support and operations Act as Technical SME for BAU requests (static data changes, Incidents, problems) related to LabWare LES. Troubleshoot complex issues, perform root cause analysis and drive permanent fixes Deliver small changes and corrective enhancements following change management processes. Monitor system performance, stability and data integrity, and propose continuous improvements Compliance, quality and documentation Ensure LES solutions comply with GxP, data integrity (ALCOA+) and regulatory expectations. Support Computer System Validation (CSV) activities, including risk assessments and test evidence. Maintain up-to-date technical and support documentation for LES configurations and changes. Collaboration and ways of working Work closely with QC/Site users, business analysts, validation and infrastructure teams. Share knowledge within the team and contribute to continuous improvement of LES support processes. Adhere to agreed SLAs, priorities and service management practices Key Relationships / Customers Business and Site Stakeholders Manufacturing, Quality, Laboratory, Supply Chain and MSAT stakeholders Site engineers, automation teams, super users and key users Business Process Owners and operational risk owners Digital & Technology Stakeholders Product Managers and Product Owners Solution and Enterprise Architects Engineering, DevOps, Data and Integration teams Service Managers, Cyber Security and Infrastructure teams Validation, Quality and technical assurance teams Other Technology vendors System integrators and specialist engineering partners Managed service and support providers Basic qualifications: Bachelor’s or master’s degree in engineering, Computer Science, Information Technology, Life Sciences or a relevant technical discipline, or equivalent practical experience. 7+ years of hands-on technical experience with LabWare LES (and preferably LabWare LIMS version 8), including configuration and scripting. Proven track record delivering and supporting QC lab systems in a GxP / regulated environment. Experience in: LES workflow design and configuration. Instrument and system integration (e.g. LIMS, ERP, middleware). Incident, problem and change management processes. Hands on with calculations, parsing queries to handle BAU requests Good understanding of QC laboratory processes and terminology. Experience with global / multi-site QC system deployments. Hands-on experience in applying Automation, DevOps & AI Knowledge of CSV, 21 CFR Part 11, Annex 11 and data integrity principles. Familiarity with ITIL or similar service management frameworks. Experience working with external vendors and offshore teams. Preferred qualifications: Strong analytical and structured problem-solving skills. Ability to translate architecture and product direction into clear technical designs and implementation activities. Clear technical writing and disciplined maintenance of specifications, designs, test evidence and configuration records. Understanding of interfaces, workflows, data, environments, monitoring and operational support. Awareness of security, quality, validation, data integrity, resilience and change controls. Ability to collaborate across global business, site, engineering, architecture, product, service and supplier teams. Continuous-improvement mindset with emphasis on standardisation, reuse, automation and knowledge sharing. Technical leadership and ability to challenge designs constructively. Coaching and knowledge-transfer capability. Confidence communicating technical risk and recommendations to governance and senior stakehoers. #AGTech #GSK-LI Skills Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Pro