Customer Engagement Lead, C&MO, Shanghai/Beijing

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Job Description • Lead & develop customer engagement strategy & roadmap • Lead customer engagement solution design & iteration • Lead global customer experience projects roll out in China, incl. TODAI and CXF, manage operation process and track performance • Lead organization’s field force change management for transformation adoption and sales team effectiveness improvement • Collaborate with cross functions to ensure the transformational initiatives and relevant innovation in new product launch excellence and mature product LCM • Integrate digital partner capabilities to maximize HCP facing services and internal user experiences • Track field team & customer engagement effectiveness, ensure that aligned with company digital strategy, digital governance, legal and compliance guidelines Qulifications 1. Digital or Marketing background preferred 2. Bachelor Degree is a must, MBA preferred 3. 10+ years relavant working experiences, with at least 5 years omni-channel / digital transformation related experiences, pharmaceutical industry & team leader experiences is a must Locations Shanghai, ChinaBeijing, China Worker Type Employee Worker Sub-Type Regular Time Type Full time