Senior Manager, Enterprise Patient Engagement Operations

Career Category Government Affairs Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager, Enterprise Patient Engagement Operations What you will do Let’s do this. Let’s change the world. In this vital role you will support the coordination and execution of patient engagement activities across Amgen's enterprise and portfolio teams. Working closely with cross-functional stakeholders, this individual will help ensure a consistent, seamless, and patient-centered approach to engagement across the organization. The Senior Manager will drive operational excellence and continuity across end-to-end patient engagement activities, supporting onboarding, strategic communications, storytelling initiatives, key meetings and events, and enterprise-wide collaboration. This role will help connect efforts across functions and therapeutic areas, ensuring alignment, visibility, and effective execution of patient engagement priorities. Through strong coordination, project management, and stakeholder engagement, the Senior Manager will contribute to delivering superior patient experiences and strengthening Amgen's commitment to patients across the enterprise. This position is remote, with travel anticipated to support key meetings, events, and cross-functional collaboration, and will report to the Director of Enterprise Advocacy Operations. Responsibilities: Drive enterprise-wide patient engagement operational excellence across all therapeutic areas by establishing and continuously improving capabilities, tools, processes, governance frameworks, and best practices that enable consistent, scalable, and high-impact engagement with patients and patient communities. Support coordination and alignment of patient engagement activities across Amgen functions, ensuring integration with therapeutic area and enterprise priorities. Serve as the primary liaison to R&D Operations and key cross-functional partners to enhance patient engagement planning, governance, execution, and operational effectiveness across the enterprise. Partner closely with Amgen's global and cross-functional operations teams to facilitate the efficient execution of patient engagement activities, ensuring operational requirements are effectively communicated, prioritized, and delivered in alignment with enterprise standards, timelines, and stakeholder needs. Oversee day-to-day enterprise patient engagement operations, including project management, resource planning, engagement oversight, process optimization, and reporting. Support the execution of patient engagement communications and storytelling initiatives that elevate patient perspectives, increase visibility of engagement activities, and strengthen internal stakeholder alignment. Manage and ensure patient engagement activities are conducted in accordance with company policies and external regulatory requirements. Partner with internal stakeholders to identify opportunities for innovation, efficiency, and enhanced patient-centered approaches throughout the engagement lifecycle. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications. Basic Qualifications: Doctorate degree and 2 years of patient engagement, patient advocacy and/or healthcare policy experience OR Master’s degree and 4 years of patient engagement, patient advocacy and/or healthcare policy experience OR Bachelor’s degree and 6 years of patient engagement, patient advocacy and/or healthcare policy experience OR Associate’s degree and 10 years of patient engagement, patient advocacy and/or healthcare policy experience OR High school diploma / GED and 12 years of patient engagement, patient advocacy and/or healthcare policy experience Preferred Qualifications 7+ years of experience in patient engagement, patient advocacy, healthcare operations, public affairs, stakeholder engagement, program management, or related fields. Proven ability to build and sustain trusted relationships with internal and external stakeholders, including patient organizations, patient communities, caregivers and other patient community stakeholders. Strong operational and strategic mindset with demonstrated success designing, implementing, and continuously improving enterprise processes, capabilities, and programs. Strategic and operational thinker with demonstrated ability to design, implement, and continuously improve patient engagement enterprise programs, processes, and capabilities that align with organizational objectives. Demonstrated experience leading complex, cross-functional programs or initiatives, including project and timeline management, resource coordination, issue resolution, and execution across multiple stakeholders in a fast-paced environment. Working knowledge of healthcare industry compliance, legal, medical, and regulatory considerations related to patient engagement and external stakeholder interactions. Experience developing and optimizing operational processes, governance frameworks, workflows, and performance measures to drive efficiency, consistency, and scalability. Experience working in a global, highly matrixed organization and collaborating across functions, geographies, and business units. Exceptional organizational, collaboration, and problem-solving skills, with a demonstrated ability to drive results through operational excellence and continuous improvement. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefit