CCE Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Affiliate : Roche Diagnostics Korea Division : Service & Support Work location : Seoul, South Korea Your key responsibilities (업무 내용) CCE(Center of customer excellence) Collection of all taken back assets Inbound of taken back instrument with confirmation sheet Guiding Instrument Movement SOP and reporting to PS SSO Team. Corporate Audit preparation support (physical) : Instrument tracking/management. Used instrument inventory stock management according to asset book value. DXD In-House Service Center. Scrapping : Arrangement of outsourcing wasting company with payment. Installation Prepare, perform, and complete installation procedure (HW and SW) Support installation dedicated team according to monthly based schedule Repairing/Troubleshooting Take customer’s call and perform technical troubleshooting to secure reliability from customer Be responsible for closing technical call from customer site and report to line manager 24 hours technical hotline support with regular rotation for emergency calls Maintenance Arrange and run preventive maintenance (scheduled and unscheduled) Maintain and manage PM table and prepare involved spare part or consumables Training Plan and perform user (service) training (initial, on-site, and in-house) Initiate internal (junior level) engineers and perform distributor (service) training Transfer technical knowledge to engineering or application colleagues Participate overseas service training with train the trainer concept Spare Part Management Order on monthly basis and monitor spare part inventory volume Manage used spare part and support physical delivery to other site Run RA procedure (Return Authorization) on quarterly basis Modification Plan and run modification procedure (HW/SW, mandatory/non-mand – Upgrade etc.) Update modification status and review technical documentation (e.g. service bulletin) Application Support Monitor and complete various technical problem with efficient way Support application routine workflows (e.g. application setting, operator training) REXIS(CRM) Input performance data on REXIS and review the results Other action as Clarify end user – service quality input data (login time, SIQ) Others GCS communication : Aurora, Grips, and direct communication Manage demo instrument and demo room Support sales/marketing activities (e.g. congress, workshop, demonstration etc.) Provide and update the service information on regular basis (e.g. service bulletin, letter) Technical documentation : service manual, user guide, operational guide Quality management : KFDA audit preparation, master file, measuring meter list 고객 지원 센터 업무 (CCE - Center of Customer Excellence) 자산 회수: 반납된 모든 자산을 수거합니다. 입고 확인: 확인서와 함께 회수된 장비의 입고 처리를 진행합니다. SOP 준수: 장비 이동 표준운영절차(SOP)를 가이드하고 PS SSO 팀에 보고합니다. 감사 지원: 기업 감사 대비를 위한 장비 추적 및 관리 등 물리적 지원을 수행합니다. 재고 관리: 중고 장비의 장부 가액에 따른 재고 관리를 수행합니다. 사내 서비스 센터 운영: DXD 사내 서비스 센터 업무를 수행합니다. 폐기 관리: 외주 폐기 업체 선정 및 대금 결제 등 폐기 배치를 관리합니다 . 설치 (Installation) 설치 프로세스 완수: 하드웨어(HW) 및 소프트웨어(SW) 설치 절차를 준비, 실행 및 완료합니다. 전담 팀 지원: 월간 일정에 따라 설치 전담 팀의 업무를 지원합니다. 수리 및 문제 해결 (Repairing/Troublesh