Field Service Representative

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Inizio Engage is building a nationwide team of Field Service Representatives. This is an excellent entry-level role in the healthcare and pharmaceutical industries. The team will be dedicated to providing services to Inizio’s client . This is your opportunity to join Inizio Engage and represent a top biotechnology company! Why You’ll Love Working Here We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: Competitive pay that recognizes your experience, expertise , and impact Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave Company-paid holidays so you can rest, recharge, and focus on what matters most Recognition programs, contests, and awards that celebrate your contributions Continuous growth opportunities through learning, leadership development, and career advancement support A collaborative culture where your ideas are valued and your work makes a difference We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732 What will you be doing ? Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings. HCP engagement will involve probing, answering questions (e.g., where physician is currently sending scripts and why, potential benefits of a new approach , where to find supply) Maintain an expert understanding of the Product, access landscape, patient education, consumer education, and factors influencing the market environment. Understand and use only approved promotional materials to support marketing message . Maintain an in- depth and knowledge of related disease state and market dynamics, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers . Implement the strategic call plan to exceed goals for assigned geographies . Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office . Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts . Ensure that provider understands the benefits of utilizing the Specialty Pharmacy network at the local level to support patient access to care Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary . Customize the delivery of sales messages to align with known customer needs . Share information on approved support resources . Complete all call reporting responsibilities following current procedures (based on scope of SOW) . Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to </spa