Associate Director - SFO

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. GOSO (Global Operations & Strategy Organization) - Associate Director - SFO Bengaluru, Karnataka At Lilly, everything we do starts with patients. We unite caring with discovery to make life better for people around the world. Headquartered in Indianapolis, Indiana, our global team of over 50,000 employees work with urgency and purpose to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. We bring our best to this work because people depend on it. If you're driven by purpose and determined to make a meaningful difference for patients, we invite you to bring your skill and your commitment to Lilly. About Commercial at Lilly, Bengaluru The medicines Lilly develops only reach patients if the commercial engine behind them works with precision. At Lilly in Bengaluru, the commercial function builds and powers that engine, designing the capabilities, generating the intelligence, and developing the strategies that Lilly's customer-facing teams around the world depend on to connect medicines to the people who need them. The work here is not local in scope. It shapes how Lilly operates commercially across geographies, business units, and markets globally. Company Overview At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Overall Responsibilities The GOSO Associate Director - SFO will work on critical capabilities for Eli Lilly & Company's sales forces. These capabilities include sales force sizing, sales force structure, territory alignment design and maintenance, field call planning support, dashboarding, customer targeting among other strategic / operational workstreams. Key accountabilities will include the following: Work on projects related to Sales Force Optimization areas like Sales Force Size & Structure, Territory Deployment, Call Planning, Dynamic Targeting, Business Reporting Strong partnership & excellent communication with Lilly BLR & US stakeholders. Lead multiple projects on key SFO areas and ensuring quality and timely delivery of the project through effective delegation. Mentor and coach team members to support talent development of the team. Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Evaluate and resolve complex business and operational problems and challenges that arise in the course of the projects. Identify opportunities for enhanced sales force execution. Brainstorm & work on new capabilities. Deliver continuously on process improvements, enhancements, automation & capability building. Lead a team of 5-10 individuals. Coach and develop team members through performance management, development planning, promotion, and career plans; represent those team members in talent discussions. Drive function's AI agenda by contributing actively in identifying opportunities, leading AI projects & implementing new solutions Work closely with Tech & Data Strategy team to both upskill the current team members & also adopt best tech practices in the team. Build strong data foundation for the function. Devise solutions using new & upcoming technology in SFO processes People Management Lives the Lilly Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement Embraces and champions change. Identifies, recruits and selects top talent; manages new-hire onboarding. Monitors employee engagement and team health. Utilizes myPM process to operationalize organizational goals for team members. Partners with direct reports to create individual development planning/action planning. Serves as trusted career advisor, and work with Indy and LCCI based Leadership and LCCI HR to identify career opportunities as appropriate. Coaches team members using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps. Provides consultative value and removes barriers so the team can focus on prioritized work. Additional Skills/Preferences Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels Experience working on technical as well as business heavy projects Previous successful business operations experience Strong learning agility and analytical mindset Excellent communication (written & verbal) and prioritization skills with attention to detail High level of motivation and a strong desire to find creative solutions to challenging situations 7-9 years of professional work experience Bachelor's degree; master's degree or equivalent experience is a plus Good focus on detail, accuracy, and ability to solve problems through analytical reasoning Experience in business analysis Ability to showcase people agility while dealing with peers/ direct reports Strong work ethic, personal motivation, and team player who is dynamic and result oriented 2+ years of experience in coaching and mentoring individuals At Lilly, caring is not only what we do for patients. It is how we work. We believe the people who dedicate themselves to making medicines better deserve an environment that makes their lives better too, one where they are supported, respected, and given the space to do their best work. This is not just a policy. It is who we are. Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, ge