Onsite Supervisor

The Opportunity: In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Boston, MA Shift: Monday - Friday (1st shift) Salary range : $80,000 - $85,000 annually, plus eligibility for up to a 5% annual bonus Benefits: Health & Wellness Comprehensive Medical, Dental, and Vision coverage Wellness programs Eligible for medical coverage starting Day 1 Time Off Paid Time Off (PTO) Company-paid holidays Choice holidays Financial Well-Being Flexible Spending Account (FSA) and Health Savings Account (HSA) Commuter benefits 401(k) retirement plan Tuition assistance Employee Stock Purchase Plan discount What we’re looking for Education: • High school diploma or equivalent required; Higher Education degree in supply chain, business, or life sciences preferred Experience: • 5-7 years of experience in laboratory services, warehouse, logistics, or inventory management operations, experience working within a cGMP supply chain environment and/or with GMP regulations required. • 2-3 years of formal supervisory experience with direct reports and full performance management responsibility • Documented experience leading operational improvement initiatives • Experience in a client-embedded services or regulated facility environment Technical Skills: • Proficiency with inventory management systems (SAP, Workday, LIMS, Oracle or equivalent) including reporting and analytics modules • Intermediate Excel skills including pivot tables, lookup functions and basic data analysis • Ability to analyze operational data and communicate findings to non-technical audiences • Working knowledge of continuous improvement methodologies (Lean, Six Sigma) ENVIRONMENTAL WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Typically works in a customer or office environment with adequate lighting and ventilation and a normal range of temperature and noise level. May involve site visits to customer laboratories and warehouses. The role requires the associate to talk, hear, sit, stand, walk, and use a computer for extended periods. • Sit and use a computer for extended periods. • Walk customer facilities during site visits. • Occasionally lift, carry, push, or pull up to 25 pounds (12kg). How you will thrive and create an impact Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Site Operations Leadership • Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, exception management and daily warehouse operations management in a cGMP environment. • Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans • Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels • Lead daily huddles and weekly operations reviews with the team and client contacts • Serve as the escalation point of contact for operational issues during assigned shift and on-call periods • Coordinate cross-functional responses to high-priority or high-impact customer requests Workflow Design & Continuous Improvement • Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality • Design and pilot workflow changes within authority; document and institutionalize successful improvements • Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case • Lead or participate in site-level continuous improvement projects using structured problem-solving methods • Partner with peer supervisors across the account to standardize effective practices • Track and report improvement outcomes on productivity, quality, and client satisfaction metrics Operational Problem Solving & Analysis • Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes • Develop and implement practical solutions for operational issues within scope of authority • Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions • Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities • Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar) Performance Management & Talent Development • Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle • Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles • Design and deliver team-level development activities including cross-training plans and skill-building exercises • Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings • Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline • Recognize strong performance formally and informally; nominate team members for awards and advancement Vendor & External Partner Coordination • Serve as the site-level point of contact for key vendors and third-party logistics partners • Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope • Participate in vendor performance reviews alongside the Operations Manager and Procurement • Ensure vendor activities on-site comply with client access, safety and quality protocols • Escalate vendor performance concerns to the Operations Manager with supporting documentation Client Relationship Management • Serve as a primary day-to-day relationship holder with client lab management and site leadership • Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives • Capture, log and respond to client feedback, service requests and complaints within defined SLAs • Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights • Participate in client audits and regulatory inspections as the site operational lead Safety, Quality & Compliance Oversight • Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation • Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits • Ensure all trainin