Project Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. The  Project Manager  is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The Project Manager role fosters and develops client relationships in support of the laboratory mission. Essential Duties and Responsibilities: Project set-up: Project review in LIMS Sets up project Adds any project notes (special reporting and invoicing instructions, etc.) Reviews project documentation Adds any project documentation to central repository Sets up client for Total Access Manages purchase orders, task orders, contracts, and change order requests Verifies that lab compound lists and limits meet project requirements for new projects not quoted Adds any project specific limits / lists to LIMS Deliverable assignment and delivery route For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed Communicates project details to operations Initiates project kick off call with client and pertinent staff, if needed Engages work share labs, service centers, and non-Eurofins TestAmerica locations as needed for new projects not quoted Works with operations to ensure adequate capacity for incoming work (forecasting) Provides updates to operations on upcoming work Familiarity with state and national program requirements as it pertains to work mix Create bottle orders Schedules courier or field sampler, if needed Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for new work Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for existing work Initiates approval process for any subcontract labs not on the approved list Generates subcontract paperwork Generates accounting software requisition when sending subcontract samples Verifies that lab certification meets project requirements Verifies that lab compound lists and limits meet project requirements for new quotes For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket Engages work share labs, service centers, and non-TA locations as needed for new quotes Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)  Sample Receipt: Communicates any issues to clients for duration of project Manages incoming work for Rush and short holds Reviews log-in Resolves log-in issues with client Informs client of any log-in discrepancies Sets samples to “available” after review Sends client sample receipt confirmation Reviews draft invoice Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing Reporting: Client specific report requirements Reviews job list daily and manages due dates Communicates any expected delays to clients before the job due date Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client Reviews reports and EDDS before issuing to the client Confirms correct report format and EDD format is used Creates and issues final report by client due date Issue final data packages State Reporting forms and submissions  DMR forms  EDD checkers Data Upload Compiles case narratives Invoicing: Sets up delivery route Reviews final invoice before issuing to client Generates credit/debit memos as needed Submits credit/debit memos for approval Submits approved credit/debit memos to client, if needed Submits revised invoices  Initiates follow up calls to confirm correct invoicing Works with collections on A/R follow up Regular review of A/R status Client set-up Work with CSM to communicate lab capabilities to the client Requests new client review Confirms sales assignments with Business Development Manager Takes new quote requests from clients Reviews client contract requirements / coordinates review. Reviews purchase orders Submits purchase orders for approval and returns approved orders to client Follows up on client terms and credit limit  Account Maintenance Follow up calls and visits with clients Provides technical support as needed Uses company resources to follow up on client requests Familiarity with company capabilities and key contacts  Forward opportunities and leads to sales  Forecasts upcoming work  Asks for the next opportunity  Area of responsibility (air, regulations, etc.) Submits client complaints and participates in correction action / follow up as needed Communicates client issues/complaints to sales Follows up on client requests Supports the follow up of quotes/bids for tracking purposes Quotes & Proposals Initiates project QAPP review with operation