Invoice to Cash Manager (PG30) – Credit Management & Reporting

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: People Leader All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: Job Title: Invoice to Cash Manager (PG30) – Credit Management & Reporting “Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world. The I2C Manager (Credit Management & Reporting) is accountable for leading and overseeing end-to-end service delivery within the Credit Management and Reporting & Analytics. The role is responsible for managing customer credit risk, credit governance, order release processes, and portfolio exposure while also owning reporting strategy, analytics, performance insights, and management information across all I2C subprocesses, including Cash Application, Collections, Disputes, and Credit Management. This position supports business decision-making through data-driven insights, risk assessment, operational performance management, and process optimization while ensuring compliance with company policies, controls, and regulatory requirements. The role reports to the Senior I2C Manager. Key Responsibilities: Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo Maintain Operational Excellence Lead end-to-end Credit Management and I2C Reporting & Analytics operations, ensuring delivery against service levels, performance targets, and governance requirements. Establish and continuously enhance credit policies, risk management frameworks, reporting standards, KPIs, dashboards, and performance measurement methodologies. Manage customer credit risk, portfolio exposure, credit limit governance, and order release processes to balance business growth, working capital optimization, and risk mitigation. Serve as the escalation point for complex credit decisions, high-risk customer exposures, reporting exceptions, and operational issues impacting business performance. Deliver accurate, timely, and actionable performance, financial, and risk insights across Cash Application, Collections, Disputes, and Credit Management. Lead period-end reporting, executive performance reviews, forecasting, trend analysis, and identification of risks and improvement opportunities. Ensure data integrity, reporting consistency, and compliance with internal controls, policies, audit requirements, and governance standards. Partner with Commercial, Finance, Customer Service, Supply Chain, and Technology teams to drive business decisions, improve customer experience, and support enterprise objectives. Monitor operational performance, resource utilization, and capacity requirements, implementing actions to optimize efficiency and effectiveness. Drive continuous improvement through standardization, simplification, automation, digitization, and adoption of analytics and reporting technologies. Talent Management Lead, coach, and develop the team, building a strong leadership and succession pipeline. Set clear performance expectations, conduct regular performance reviews, and drive accountability for results. Foster high team engagement through regular communication, coaching, and feedback. Identify capability gaps and ensure targeted development in collections strategy, negotiation, risk management, and stakeholder engagement. Promote a culture of ownership, continuous improvement, collaboration, and compliance across the collections organization. Be a Trusted Business Partner Build strong relationships with business partners across Commercial, Finance, Supply Chain, Customer Service, Treasury, and Controllership organizations. Lead performance discussions, governance forums, business reviews, and risk management discussions. Act as a trusted advisor by providing actionable insights on operational performance, customer risk exposure, and business opportunities. Influence decision-making through analytics, business insights, and fact-based recommendations. Support strategic initiatives and business transformation programs through data-driven analysis and risk assessment. Create Game-Changing Innovation Lead and sponsor continuous improvement initiatives to enhance collections effectiveness, efficiency, insights, and customer experience. Champion and oversee adoption of new tools, analytics, automation solutions, and ways of working across teams. Support process standardization and scaling of best practices across clusters or regions. Participate in pilots, transformation initiatives, and change programs impacting the Invoice‑to‑Cash function. Contribute to the refinement of collections playbooks, governance models, and performance frameworks. Contribute input to regional collections strategy and capability roadmap development. Qualifications: Education Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline. CPA, CMA, MBA or other relevant professional certifications are preferred. Experience & Background 8–10 years of p