Manager, Clinical Quality Services

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Position Title: Manager, Clinical Quality Services Location: Bridgewater, MA Department: Clinical Quality Shift: First Shift Reporting To: Director of Clinical Quality Services Supervisory: Yes ​ ​ In support of and under the direction of the Director of Clinical Quality Services ​ , the Manager, Quality C linical Services helps to p lan, direct, and coordinate the Quality activities of a designated Clinical Customer Focused Team to ensure that the goals and objectives of the team are accomplished within the prescribed time frames and within budget. This role will supervise, empower, coach, develop and help to retain a team of qualified individuals including Quality Specialist(s) and Q uality Inspector(s) while partnering with the PCI-Boston Clinical Project Manage ment team(s) to ensure that we deliver a quality product / service on time. This role will help to ensure project success through active leadership to provide PCI a competitive advantage in long-term quality customer management. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned. In support of and under the direction of the Director of Clinical Quality Services, supervise, empower, coach, develop & retain a team of qualified in dividuals through employee development, performance management , planning and recognition. Help to establish quality team and individual goals and objectives that are aligned with Clinical Customer Focused Team goals and customer requirements. Ensure strong alignment and coordination with other PCI business units and functional groups . Collaborate on “best practices” with other Clinical Quality Managers and leadership. Facilitate daily quality team performance to ensure all goals and objectives are met and to help build a culture of safety, quality, performance, customer service, and continuous improvement. Manage the training and development of the quality team including cross training initiatives and onboarding of new employees to the team. Provide support for customer audits , visits and conference calls. Work with the PCI-Boston Clinical Customer Focused team to help conduct deviation investigations and corrective action s. Assist with investigations and corrective action(s) to address customer complaints, CAPAs, NMR issues, etc. Collaborate with team members to manage team performance metrics and customer scorecards. Collaborate with Business Development and the Project Management teams to help coordinate and facilitate customer Quarterly Business Reviews (QBRs) . Manage, coordinate and report on the status and completion of all corrective and preventive maintenance activities for PCI-Boston assets . Be the primary point of contact for PCI-Boston’s maintenance program & process. Manage, coordinate and report on the status and completion of all calibration activities performed on behalf of PCI-Boston’s IM&TE assets (Inspection , Measuring & Test Equipment). Manage the investigation(s) associated with any instances of OOS (Out of Specification) results identified during calibration activities. Manage, coordinate and report on the status and completion of all qualification and validation activities at PCI-Boston as per the site Master Validation Plan and related SOPs and WIs . This includes periodic revalidation activities , temperature mapping and initial qualification activities associated with new installations of equipment, i.e., freezers,