Source-to-Pay Strategic Support Specialist

Job Title: Source-to-Pay Strategic Support Specialist Location: Hyderabad About the job: Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research & Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, ie, aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested. The Source-to-Pay Strategic Support Specialist delivers routine source-to-pay support from start to finish across an assigned queue. The role resolves first-line issues without escalation for Specialty Care and Research / Development requesters, releases transactions within published tolerance rules, and works with process owners in Procurement, Finance, Legal, and Quality to bring items to closure. It operates under general supervision, applying judgment on when to decide and when to refer a matter upward. Level scope. Decision rights: Releases routine transactions without prior review. Decides within published tolerance rules; refers anything outside them. Influence on process owners: Reports recurring issues and data patterns. Does not propose or negotiate process change. People scope: No reports. Acts as informal buddy and day-to-day guide to new Associates. Time allocation: ~90% hands-on support delivery; ~10% pattern reporting and peer support. Main Responsibilities: Vendor / Contract Support Handle vendor inquiries and support requests independently, ensuring timely and accurate resolution against service level agreement Maintain vendor records and coordinate onboarding end to end, following up on compliance documentation and correcting inconsistencies found in periodic reviews Manage the OneSupport ticket queue for vendor, order, and invoice requests, resolving within service levels and escalating what cannot be resolved Execute vendor offboarding once approved; deactivation, final purchase order and invoice closure, and records disposition Execute bank detail change requests strictly per the control procedure, including independent callback verification to a known-good number, and refer any deviation to Finance or Internal Audit Maintain contract repository accuracy on behalf of Legal and Procurement, and notify Procurement of upcoming expirations and renewals within the agreed lead time Purchase Order / Goods Receipt Support Triage incoming buying requests and route them to catalog, existing contract, or the sourcing team per the intake guide Validate WBS and project coding on requisitions against the approved project budget, and refer mismatches to the requester and assigned Buyer Monitor open purchase order lines and support purchase order closure activities, including final invoicing and accrual reconciliation Process and validate goods receipts in coordination with requesters and receiving teams Process purchase order change requests (quantity, price, delivery date) for approval, and report late deliveries to Procurement and requesters Review and validate Service Entry Sheets for service-based purchase orders Invoice / Payment Support Monitor and work aging invoices across all aging buckets (Pending Receipt, Pending Approval, Blocked), following each item through to resolution or escalation Investigate and resolve routine invoice discrepancies, holds, and matching exceptions Route three-way match exceptions to the appropriate approvers per established tolerance rules Process credit memos, debit notes, and return-related invoice adjustments per Finance instruction Support payment run preparation and resolve rejected or returned payments in coordination with Finance Validate payment terms against contracts and purchase orders, and notify Finance of early payment discount opportunities Collect vendor tax documentation (W-9, W-8BEN, VAT registration) per Tax requirements and flag gaps before payment Provide open order, goods receipt, and invoice status data to Finance for month-end, quarter-end, and year-end close Escalate potential fraud indicators to Finance or Internal Audit without acting on the underlying request Sourcing, Catalog / Enablement Support Provide operational support for sourcing events run by Procurement, including vendor communication and document collection Maintain punchout catalogs and item master content on behalf of the catalog owner, and perform catalog testing Support supplier enablement; network onboarding, purchase order flip, portal training, and invoice submission compliance Produce spend analysis by category, supplier, and business unit using standard reporting tools Report maverick spend and non-compliant purchasing patterns to the assigned Buyer and category owner Refer international vendors and shipments to Trade Compliance for sanctions and export control determination System Operations / Data Quality Execute end-to-end transactions in Coupa (requisition through invoice approval), and reference SHIFT (vendor master, goods receipt, invoice verification) for issue research and validation Generate standard reports and service dashboards from S2P systems (aging, open purchase orders, spend by category) Report data discrepancies between Coupa and SHIFT to Information Technology and support troubleshooting Execute assigned test scripts and provide end-user feedback for system changes and S2P agentic initiatives, ie, Racetrack Reporting, Records / Collaboration Track recurring causes of delay within the assigned queue and report patterns to Level 2.1 Draft updates to team work instructions to reflect current practice, for review and approval at Level 2.1 Provide day-to-day guidance and basic system training to new Associates Escalate complex or sensitive issues to senior team members in a timely, well-documented manner Working with Process Owners The team supports the source-to-pay lifecycle; it does not own the underlying business processes. Category strategy and supplier selection sit with Procurement; contract terms with Legal and Contracting; payment execution and accounting treatment with Finance; supplier qualification with Quality; enterprise process and policy design with Global Source-to-Pay; and system architecture with Information Technology. The team owns its service delivery and service levels, the accuracy of the records and master data it maintains, queue performance, work instructions, escalation routing, control execution, and the North America deployment and adoption of enterprise initiatives. Procurement (decision rights: category strategy, sourcing decisions, preferred supplier designation, negotiation mandate); Coordinate with Buyers on sourcing and preferred-supplier routing; maintain HACAT accuracy; report maverick spend and non-compliant purchasing to the category owner <