Customer Experience Partner - Immunology/Rare Disease (Fixed Term Contract)

About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. About the job KEY ACCOUNTABILITIES Sales KPI Achievement Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs Territory Business Planning Conduct analysis of market/ competitors to identify territory business opportunities and threats Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact Monitor territory business plan to ensure resources are directed to customer of greatest potential Participate in promotional activity programmes to increase disease and product awareness in the market Customer Focus and Service Update territory customer segmentation classification and database continuously Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors Build trust and credibility with customers by demonstrating professionalism Develop and build advocacy for Sanofi Genzyme in the Rare Disease community Build effective, long-term relationships with key stakeholders and opinion leaders Peer to peer engagement with customers by delivering key promotional messages within approved promotional material Arrange CPD/CME meetings for scientific exchange with the target audience Participate in regional and national congresses to support and advance portfolio objectives Work with Medical to identify and develop HRT centres for portfolio products, where required. Reporting/ Administration & Collaboration Submit weekly call planner using company tools and report completed calls according to company SOP. Submit monthly reports on in field activities as well as plans for upcoming month. Ensure punctual delivery of reports Set up and maintain accurate customer and administrative records Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements. About you EDUCATION University degree – science degree would be an advantage EXPERIENCE >5yrs as a Sales Representative within the Pharmaceutical environment. Min. 5 yrs. in specialty care Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred) Proven relations with target customers: as listed above Proven customer relations within specified territory with specified medical specialists Able to work without direct supervision Proven sales and customer success record Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists Demonstrate good written, verbal and presentation skills Strong entrepreneurial sense and spirit Strong analytical ability Well-developed planning, coordinating and prioritising skills High learnability (incl. complex theory/science), Ability to work closely in collaboration with cross functional business areas. Goal and results orientated Negotiation skills Systematic thinking and acting in a consistent way Innovative thinking, problem solving and decision making Valid driver’s license Be willing to travel as per territory requirements Project management Strategic thinking KNOWLEDGE AND SKILLS Must be able to communicate highly technical information to medical specialists Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes: face to face calls, virtual or remote detailing, telephone calls one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages Effectively communicate medico-marketing message to customers Strong entrepreneurial sense and spirit Well-developed planning, coordinating and prioritizing skills Set and achieve challenging objectives A