Site Services Supervisor

The Opportunity: In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Raritan, NJ Schedule: Monday through Friday, 7:30 AM to 4:00 PM (flexibility required based on business needs) Compensation: $76,000 - $80,000 annually, plus eligibility for up to a 5% annual bonus Benefits: Health & Wellness Comprehensive Medical, Dental, and Vision coverage Wellness programs Eligible for medical coverage starting Day 1 Time Off Paid Time Off (PTO) Company-paid holidays Choice holidays Financial Well-Being Flexible Spending Account (FSA) and Health Savings Account (HSA) Commuter benefits 401(k) retirement plan Tuition assistance Employee Stock Purchase Plan discount What we’re looking for Education and Experience High school diploma or GED required. Associate's or Bachelor's degree in Business, Supply Chain, Operations, Life Sciences, Management, or a related field preferred. 2-5 years of experience in laboratory operations, site services, inventory management, supply chain, purchasing, manufacturing, or customer operations. 2-5 years of experience leading, coaching, and developing employees in a supervisory capacity. Experience working in a regulated pharmaceutical, biotechnology, life sciences, manufacturing, or GxP environment strongly preferred. Customer-facing service management experience preferred. Familiarity with inventory management systems, purchasing platforms, ERP systems, and material tracking software. Experience supporting audits, investigations, CAPAs, and controlled documentation processes preferred. Prior experience with ELIMS is highly preferred. SAP experience is a plus. Valid driver's license required. Ability to travel up to 10%, including periodic support at the King of Prussia, PA site. Key Qualifications Strong leadership experience managing teams and driving operational performance. Exceptional attention to detail and commitment to accuracy. Experience overseeing inventory operations, including replenishment, stock control, reconciliation, and material traceability. Knowledge of reagent management and laboratory material handling practices. Experience tracking lot numbers and maintaining inventory records within regulated environments. Strong understanding of audit readiness, investigations, compliance requirements, and corrective action processes. Ability to analyze operational data, KPIs, inventory reports, and performance metrics. Advanced proficiency with Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams. Experience with ERP platforms, inventory systems, and reporting tools such as Power BI is preferred. Excellent communication, organization, customer service, and relationship management skills. Ability to manage multiple priorities while maintaining a high level of service and compliance. Knowledge skills & Abilities: Strong leadership skills with the ability to motivate teams, delegate responsibilities, and drive accountability. Extensive knowledge of inventory control principles, including replenishment strategies, min/max levels, safety stock, inventory accuracy, stock rotation, and expiration management. Strong understanding of quality systems, compliance requirements, documentation practices, and data integrity standards. Demonstrated ability to investigate operational issues, perform root cause analysis, and implement effective corrective actions. Proficiency in analyzing operational metrics, KPIs, dashboards, and inventory reports to support data-driven decision-making. Experience using Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams. Familiarity with ERP platforms, inventory management systems, and reporting tools such as Power BI. Excellent communication and interpersonal skills, with the ability to build relationships across all organizational levels. Strong customer-service orientation and ability to manage multiple priorities in a fast-paced environment. Highly organized, detail-oriented, adaptable, and self-motivated. Ability to maintain confidentiality and meet customer site-access requirements, including background checks, security clearances, safety training, and health screenings. This position is ideal for an experienced operations or laboratory services leader who excels in team development, inventory management, compliance oversight, and customer-focused service delivery within a regulated pharmaceutical or life sciences environment. How you will thrive and create an impact Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Leadership & Team Development Lead, mentor, and develop a team of coordinators, technicians, and support staff. Manage recruiting, onboarding, training, performance management, and succession planning activities. Establish clear expectations and foster a culture of accountability, collaboration, and continuous improvement. Conduct performance evaluations and provide ongoing coaching and development opportunities. Manage staffing, scheduling, timecards, and vacation coverage. Operational Management Direct day-to-day laboratory support and inventory operations. Assign work priorities and ensure timely completion of tasks. Monitor workload, service levels, and staffing requirements. Provide hands-on operational support during peak periods, audits, implementations, and staffing shortages. Ensure smooth communication of open issues, priorities, risks, and customer requests between shifts and departments. Inventory & Material Management Oversee receiving, stocking, replenishment, storage, distribution, and inventory control activities. Manage reagent inventories and laboratory consumables. Maintain inventory accuracy through cycle counts, audits, and reconciliation activities. Ensure proper stock rotation, lot traceability, expiration management, and regulatory compliance. Monitor inventory trends, backorders, stockouts, and material availability. Coordinate with suppliers, procurement teams, and stakeholders to resolve supply issues. Customer Partnership Serve as a key operational liaison between Avantor and customer stakeholders. Participate in customer business reviews, opera