Tech Operations and Support, Lead - USBU OBU Data Ops

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Tech Operations and Support, Lead - USBU OBU Data Ops The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Objectives/Purpose Tech Ops Team Lead – Data Operations, Reporting & Field Alerts (Pharma Domain ) We are looking for a proactive and detail-oriented Tech Ops Team Lead to oversee the day-to-day operations of data and reporting delivery for a leading US-based Pharma client. The role involves managing daily workflows across Databricks-based Data Operations , Power BI Reporting Operations , and Field Alerts (business rule–based and ML-driven) processes. This position is part of the broader Tech Ops delivery organization and reports to the Offshore Delivery Manager , ensuring operational stability, SLA adherence, and high-quality delivery from the India offshore team. Key Responsibilities 1. Daily Operations Management Oversee and coordinate daily Tech Ops activities across Data Operations, Reporting, and Field Alerts. Manage job runs, data validations, issue resolution, and ensure smooth daily delivery cycles. Monitor Databricks workflows, Power BI report refreshes, and alert delivery pipelines for completeness and timeliness. Identify recurring issues and drive automation or process improvements to minimize manual intervention. 2. Team Coordination & Supervision Lead a team of data engineers, analysts, and operations specialists supporting multiple Tech Ops streams. Assign tasks, review progress, and ensure work completion within SLAs and quality standards. Conduct daily stand-ups, operational reviews, and cross-workstream coordination. Provide guidance, mentoring, and technical support to the team to ensure consistent performance. 3. Reporting Operations (Power BI) Supervise daily report refreshes, validation, and publishing workflows in Power BI. Ensure accurate data availability and accessibility for end users. Coordinate with business and analytics teams for issue resolution, enhancements, and access governance. 4. Data Operations (Databricks) Oversee Databricks job monitoring, pipeline executions, and failure triage. Troubleshoot data processing issues and coordinate with engineering teams for root cause analysis and fixes. Maintain operational logs, documentation, and control reports for audit readiness. 5. Field Alerts Operations Manage the daily operational processes behind Field Alerts (business rule–based and machine learning–based) delivery to field teams. Validate alert logic outputs, monitor system runs, and ensure on-time delivery to downstream systems (e.g., CRM, email). Partner with analytics and data science teams for alert tuning, data validation, and performance monitoring. 6. Collaboration & Escalation Management Act as the first point of contact for day-to-day operational escalations from onshore stakeholders. Escalate critical issues to the Offshore Delivery Manager with impact assessments and resolution status. Support daily/weekly operational reporting, dashboards, and performance tracking. Required Skills & Experience Total Experience: 6–10 years overall, with at least 2&#43; years in team leadership or Tech Ops coordination. Domain: Pharma / Life Sciences experience preferred (commercial or field operations exposure is a plus). Technical Expertise: Databricks: operational workflows, job monitoring, and issue troubleshooting. Power BI: dataset refreshes, validation, and publishing processes. SQL for data validation and troubleshooting.<