Depot Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Service & Repair team supports the inspection, repair coordination, and service management of Medtronic medical devices, helping ensure products are restored and returned to customers efficiently. The team partners with Sales, Service, Logistics, Quality, and global service centres to manage repair workflows, service documentation, and customer communications. This Depot Engineer position is based in Songpa-daero, Korea and operates in an onsite environment. The role is primarily office-based with some hands-on product inspection and repair-related activities. No travel is required. The Depot Engineer is responsible for inspecting medical devices, coordinating repair activities, monitoring service progress, and supporting communications with customers and overseas service centres. This role plays a key part in ensuring timely repair execution, accurate documentation, and effective service delivery throughout the repair lifecycle. Primary Responsibilities Medium & Small Medical Device Inspection and Repair Management Inspect incoming Medtronic small medical devices Determine repair requirements based on inspection results and take follow-up actions Manage overall repair progress and maintain service records Review and document repair completion results Overseas Repair Follow-up Manage repair requests and progress with overseas service centers Follow up on repair intake, quotations, lead times, and completion schedules Confirm root causes and request appropriate action when delays or issues arise Manage documentation and communication related to overseas repairs Domestic Customer Communication Respond to customer inquiries and provide updates on service progress Communicate repair intake and completion results Understand customer requests and relay them internally Handle service-related issues with appropriate communication Communication with Overseas Service Centers Communicate with overseas service centers via email and, when needed, phone Share repair requests, product conditions, and required documentation Confirm service progress and respond to related follow-up items Conduct basic English communication to support collaboration Internal Collaboration and Operational Support Work closely with Sales, Service, Logistics, and Quality teams Coordinate repair and service-related schedules Manage service history and related documentation Support internal sharing and follow-up actions when issues arise Required Qualifications High School Diploma (or equivalent) AND 4+ years’ experience OR Associate’s Degree AND 2+ years’ experience OR Bachelor’s Degree. Experience using Microsoft Office applications and managing service documentation. Experience coordinating with customers and cross-functional stakeholders. Ability to perform product inspection and support repair-related processes. Ability to work onsite in Korea with no travel requirement. Preferred Qualifications Experience in medical device service, repair operations, or technical support. English communication skills for email correspondence and coordination with overseas service centres. Experience working with global service teams, suppliers, or customers. Experience using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or service management systems. Experience maintaining service records, repair tracking, and operational documentation. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com . Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).