Digital Business Solutions Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Product Management Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: We are searching for the best talent for Digital Business Solutions Lead. The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Digital Business Solutions Lead. Reporting to the Senior Manager, Digital Product Owner, this individual will support Business Product Owners in the day-to-day advancement and operation of digital products that enable customer and employee interactions across Global Services. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. The role will translate defined business and user needs into well-documented product requirements, configuration changes, test scenarios, release-readiness activities, and measurable improvements. Working within established product, platform, architecture, security, and change-management guardrails, the Digital Business Solutions Lead will perform or coordinate approved low-code and no-code configuration that can be safely enabled by the business without traditional software development. Partnering across business, experience design, technology, analytics, content management, and service delivery teams, this individual will help Business Product Owners maintain product backlogs, prepare requirements, validate solutions, support releases, monitor performance, and continuously improve GS Interaction Model products. Key Responsibilities Business Product Owner Support Support assigned Business Product Owners in maintaining product objectives, roadmaps, priorities, backlogs, release plans, and product documentation. Gather, synthesize, and document business, partner, and user needs through workshops, interviews, feedback, data, and operational insights. Translate defined needs into clear epics, features, user stories, acceptance criteria, process flows, configuration requirements, and test scenarios. Prepare materials and analysis that enable Business Product Owners to make informed scope, priority, experience, and delivery decisions. Track actions, dependencies, risks, decisions, and delivery commitments, escalating items that require product-owner or leadership direction. Low-Code and No-Code Business Configuration Enable business needs through a deep understanding of the customer and the ability to configure approved product capabilities using low-code and no-code tools available within GS Interaction Model products and within the role’s authorized access. Implement defined low and no-code business configuration changes where supported by the product and approved governance. Validate configuration needs with Business Product Owners, technical product owners, platform teams, architecture, security, privacy, and other control partners as applicable. Follow established design standards, configuration conventions, access controls, segregation-of-duties expectations, environment-management practices, and change or release procedures. Document configuration decisions, dependencies, test evidence, approvals, deployment details, ownership, and support instructions to maintain traceability and sustainability. Identify requests that exceed authorized business configuration or require custom development, integration, elevated access, architecture review, or technical platform ownership, and route them to the appropriate team. Product Discovery, Requirements & Experience Support Help Business Product Owners and experience partners understand user pain points, service journeys, process needs, and improvement opportunities. Contribute to discovery activities such as journey mapping, process mapping, usability feedback, content reviews, and solution-option assessment. Support development and review of wireframes, prototypes, configuration concepts, and experience requirements. Promote simple, intuitive, accessible, consistent, and reusable solutions that align with product standards and enterprise experience principles. Assess potential impacts across phone, content, knowledge, search, navigation, intake, routing, reporting, service delivery, support, and product analytics. Delivery, Testing & Release Readiness Participate in agile ceremonies, backlog refinement, planning, design reviews, demonstrations, testing, release-readiness reviews, and retrospectives. Perform unit or configuration validation and support system integration testing and user acceptance testing for assigned changes. Create and maintain test scenarios, expected results, evidence, defect records, and resolution follow-up for business-configured capabilities. Confirm that approved changes meet documented requirements and acceptance criteria before recommending business acceptance or release readiness. Coor