Customer Service Representative (French-speaking)

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion . Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com . Position Location: Budapest, Hungary Position Summary: Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data . Customer Service Representatives provide exceptional customer support , promptly and accurately when responding to internal and external customer requests. Key Responsibilities: Provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations , master data. Process ing and follow up all relevant requests within the division’s guidelines, liais ing with partner functions (sales and commercial , distribution , finance ) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries . Become proficient in C ustomer Relationship Management system s . Adhere to company policies, operational regulations and departmental training guidelines . Deliver on promise on daily/weekly /monthly key performance indicator metrics . Engage in efficiency and productivity initiatives. Work on assignments/projects as required by business expectations . Consistently apply and meet the process expectations and demonstrate attention to operational details and l everage required computer systems to maintain high level of data accuracy and quality. Maintain relevant daily customer service reports . Assess individual customer requirements and if required direct activities to appropriate partner departments . In order to meet the seasonal requirements of the business, it is advisable to participate in cross training and cross support activities, which involve joining assignments to other customer service teams . Skills : Demonstrate high integrity and complian ce. Display attention to detail and accuracy . Good problem-solving skills and ability to multitask under tight deadlines . Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player . Must demonstrate judgment, diplomacy in dealing with internal and external customers . Work on own initiative on daily routine tasks as well as solving system issues . Competent Microsoft Office user . Strong written and verbal communication skills in English and French. </spa