Associate Director, Customer Master & Data Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Data Science Portfolio Management Job Category: Professional All Job Posting Locations: Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America Job Description: J&J Innovative Medicine is recruiting for an Associate Director, Customer Master & Data Product Owner, based in Titusville, NJ or Horsham, PA. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Purpose: The Associate Director, Customer Master & Data Product Owner is accountable for the management and implementation of customer master and reference data management for Johnson & Johnson Innovative Medicine (JJIM) to improve and maintain timeliness and quality of the data. The Associate Director role specifically assists with the management of data specifications associated with customer and vendor data management within the company’s data assets. The role will guide local and vendor resources to ensure the continuous improvement of business results through the implementation and management of standard master data management processes, tools, and business rules. In addition, provide ongoing management and oversight for master and reference data in support of business needs. The Associate Director will manage the current inventory of data, along with appropriate data infrastructure, ensuring total quality and appropriate use across the organization, and will act as subject matter expert on opportunities to strengthen JJIM’s Customer Master Data & Platform environment through new partners and approaches. The Associate Director governs all business rules and owns the process to consider and align on changes and enhancements and provides regular communications regarding status of data quality. This includes the Healthcare Organizational (HCO) to HCO relationships and the associated HealthCare Professional (HCP) affiliations. As a key source of data expertise within JJIM and the Strategy, Analytics and Transformation (StAT) group, the Associate Director will partner with I/T and business partners to proactively resolve data issues and support large, complex data initiatives. With the Director, Data Management, the Associate Director is responsible for data acquisition and contracting and ensuring ongoing JJIM value for its data-related investments. The Associate Director will also be the data product owner for the Account Data Product which will be the source-of-truth for all Healthcare Organizational Account data. The product owner defines the data product vision & roadmap, identifies new uses cases & projects, and drives ongoing adoption. Primary Responsibilities include: Strategy & Design Lead the ongoing quality and application of JJIM data pipeline supporting the sales and marketing organization, ensuring high-quality data and appropriate use. Evaluate and drive data management processes (i.e., define best practices and processes to support efficiencies within customer, and vendor data management) Lead the solution, design and the development to create a single source of truth via the MDM Customer and Account data product solutions Identify and define the right strategies to integrate Master data and our data products with other operational systems to leverage the Master data more efficiently and effectively. Implement master data management standards, enforce data governance procedures and ensure data integrity across multiple platforms Operations Lead and manage the team on the MDM specific activities such as define the cleanse rules, survivorship, match rules, etc. Track team’s progress, identify risks, issues, and highlight value of projects to leadership Ensures quality of master data in key systems and development & documentation of processes with other functional data owners to support ongoing maintenance and data integrity. Oversee the resolution of any data change requests (DCRs) from the JJIM organization Identifies root causes of data quality problems within their assigned area of stewardship and identifies sustainable solutions Data Product Owner Defines vision, sets goals, and shapes the roadmap for the data product along with the value proposition and measurement of it Identifies new use cases & projects Drives ongoing adoption & tracking Facilitates requirements gathering with business data experts and IT Secondary Responsibilities include: Coordinates with cross-functional teams to help resolve operational issues Collaborates with Information Technology (IT) teams to implement current plans and programs In collaboration with subject matter experts and data stewards, defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable Qualifications Education: BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required. A master’s degree or equivalent experience is an asset. Experience and Skills: Required: Validated experience of 7+ years in roles related to data management, analytics, insights or other commercial excellence areas within the pharmaceutical or life sciences industry. Proficient in data sources/products and expertise in using pharma industry syndicated/secondary data from leading vendors- IQVIA, Veeva, De